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Amazon let a fraudster keep my Sony A74 IV and refunded him

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Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#211

Post by stordoff »

tempestn wrote: post #157
CamelCaseName wrote: post #101

Earlier quoted context omitted.

Almost. The correct condition would be "Used - Like New" [0] The reason why this matters is because "New" items are grouped in a separate tab/link on the product detail page. Frankly speaking, selling anything other than sealed products in perfect conditions as "New" opens you up to misery. [0] https://www.amazon.com/gp/help/customer/display.html?nodeId=...

I don't know, that page seems a bit ambiguous to me: > New: Just like it sounds. A brand-new, item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed. > Used - Like New or Open Box: An item in perfect working condition. Original protective wrapping may be missing…

> considering a brand new, never used item, which has had the box opened[...], I would definitely consider that "new

I'm not sure how that is ambiguous when used specifically calls out "Open Box".

(and FWIW, the article doesn't actually say whether it was used or not - it says "mint-in-box", which doesn't necessarily mean completely unused)

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#212

Post by ikeboy »

scottlamb wrote: post #205
ikeboy wrote: post #147

>I denied the return. And that's your problem. If you deny a return within the return period, you're in violation of Amazon policy, and the A-Z team will rightly rule against you. The correct response is to accept the return, then deny a refund after it comes back to you because it wasn't sent back with the same accessories you sent it with.

Why do they have a "violate policy and eventually lose dispute" button then?

Frankly, because the team that sets policy is different from the team that makes the buttons. The policy has lots of exceptions - e.g. some categories can't be returned, like groceries. To disable that button, they'd have to check for all the exceptions and constantly update it whenever a policy changed.

They did change to automatically approving returns a few years ago, but with an opt-out ability. My guess is either OP's product fell into an obscure exception to that rule, or OP opted out, or something similar.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#213

Post by stordoff »

freepor wrote: post #50

If reading this story makes your blood boil, and you need some catharsis, there’s a story online that I can’t find right now about a guy who went to the address of the fraudster and beat him with a piece of rebar giving him a permanent limp.

I'm not sure in what world fraud is equivalent to a permanent debilitating injury, but even if it it was, that doesn't make it right.

And even if it did, how do you know it's the right person? There are 5 people in my house (and I regularly ship things to other addresses). Do you just pick one and hope for the best?

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#214

Post by m463 »

Wowfunhappy wrote: post #9
jfim wrote: post #4

Wouldn't that be a good small claims court case? There's good documentation that the item has been shipped, and the seller is out of both the money and the camera.

But when you use Amazon you agree to binding arbitration...

In california you can opt-out of binding arbitration.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#216

Post by [deleted] »

filoleg wrote: post #177
sireat wrote: post #131

Earlier quoted context omitted.

How were they able to read eBay's SMSs sent to your phone number? A number of online services I use send SMSs as a form of 2FA. Apparently this is not entirely safe.

Sim-cloning is a very popular technique for this, but it is far from being the only commonly used technique to get around SMS-based 2FA. 2FA through SMS isn't safe, and while it is better than no 2FA at all, it is just barely better than none. If you are curious to find more info, there is a lot of writing that has been done on this topic. I am very impartial to Brian's writing on security topics, and he has at least…

[deleted]

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#217

Post by [deleted] »

crazygringo wrote: post #203
tempestn wrote: post #157

Earlier quoted context omitted.

I don't know, that page seems a bit ambiguous to me: > New: Just like it sounds. A brand-new, item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed. > Used - Like New or Open Box: An item in perfect working condition. Original protective wrapping may be missing…

There is zero ambiguity in that. If the box had any kind of shrink wrap, adhesive seal, or anything else that's now missing or broken, it is unambiguously "Used - Like New or Open Box". That's literally what "open box" means. As I buyer, I would absolutely have a problem buying, say, a new MacBook on Amazon that was missing its original shrink-wrap. It's simple: is there any detectable difference from how you bought…

[deleted]

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#218

Post by undersuit »

monomad1 wrote: post #99
node1 wrote: post #37

I have heard many stories online where customers bought new graphic cards/cpus/camera gear from 'Sold by Amazon.com' but instead receive used ones. Or receive different cheaper (older generation) products. It does not seem to be a good place to buy or sell expensive items.

I bought a lamp for a rear projection tv a couple years ago. It burned out after a month. Amazon let me return it, but charged a restocking fee. That would've been fine, but I haven't been able to review the product for over a year now. Fuck amazon - newegg is cheaper anyway.

Newegg has problems too. All my friends have RMA horror stories with them, mine is having to pay $50 and shipping because the plastic PCI-E retention clip broke when I was disassembling my new computer with DOA motherboard for an RMA.

Also, Newegg gave up on maintaining their reliable filtering tools for third party sellers.

Re: Amazon let a fraudster keep my Sony A74 IV and refunded him

#219

Post by RandomBacon »

heavyset_go wrote: post #144

I'm getting ads that state if I buy the ad-purchaser's product on Amazon and leave a good review, they'll refund my money. Basically, they're ads that say "Free [Product]!" and when you click them, they ask you to purchase the product, leave a positive review and then they'll refund you. I tried to look for a way to report the seller to Amazon, but from what I found, I need to have a seller account with Amazon to do…

jeff@amazon.com
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