Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Toshiba says they made a mistake but they still cannot help me

bandyt.site44.com

Post reply on HN
Print view View original

191–200 of 200 posts

Re: Toshiba says they made a mistake but they still cannot help me

#191

Post by rwallace »

matsemann wrote: post #189
rwallace wrote: post #186

Earlier quoted context omitted.

Actually that's a shitty law, because it forces everyone to pay for an excessively long warranty whether they want it or not. It amounts to stealing money from people who would prefer a more reasonable warranty like 6 to 12 months.

Why is 6 months a more reasonable warranty? If my phone breaks down for any reason that is not my fault after 8 months, I'd expect to get a new one or it to be fixed for free. Politically, Norway is very left/socialistic. So that this "forces everyone" to pay for it is generally looked upon as OK, because one is not punished for getting a randomly faulty device. And it's great as a consumer, I get what I pay for, a f…

It's only reasonable to expect free repair or replacement if the reason your phone broke was a manufacturing defect. If something is going to break because of a manufacturing defect, it will usually do so within the first six months and almost always within the first twelve months. If it breaks after two years, that's not the manufacturer's fault. Now as a socialist, you could say who cares about right and wrong, isn't it great for you as a consumer that you can take money from the manufacturer? But the truth is that the money comes out of your pocket in the end, because the manufacturer has to charge a higher price to make it worthwhile to be in business in Norway. The forced excessive warranty just creates bad incentives and takes away choice.

Re: Toshiba says they made a mistake but they still cannot help me

#192

Post by quotequad »

tedkalaw wrote: post #93
sillysaurus2 wrote: post #68

Earlier quoted context omitted.

EDIT: My apologies. It looks like I'll need to have a discussion with my friend about this.

Regarding returning things without a receipt: Once upon a time, it used to be possible to get Bing points by playing a bunch of stupid games on Club Bing - you could accumulate at most 1000 per day, unless there was some sort of modifier (like "double ticket day") site-wide. The prizes available for these points were usually older Microsoft products like old games (9.99USD), kitchen appliances, hammocks, cheap headph…

So those pitiful statistics on Vista usage were -- inflated?

Re: Toshiba says they made a mistake but they still cannot help me

#193

Post by matsemann »

rwallace wrote: post #191
matsemann wrote: post #189

Earlier quoted context omitted.

Why is 6 months a more reasonable warranty? If my phone breaks down for any reason that is not my fault after 8 months, I'd expect to get a new one or it to be fixed for free. Politically, Norway is very left/socialistic. So that this "forces everyone" to pay for it is generally looked upon as OK, because one is not punished for getting a randomly faulty device. And it's great as a consumer, I get what I pay for, a f…

It's only reasonable to expect free repair or replacement if the reason your phone broke was a manufacturing defect. If something is going to break because of a manufacturing defect, it will usually do so within the first six months and almost always within the first twelve months. If it breaks after two years, that's not the manufacturer's fault. Now as a socialist, you could say who cares about right and wrong, isn…

Well, the Norwegian government has decided that a phone should be expected to last for three years, a sofa for five etc. So a phone breaking down after two years from normal usage and no faults by the user is per definition a faulty device. This actually creates incentives to make more sturdy products and not speculate in planned obsolescence.

> isn't it great for you as a consumer that you can take money from the manufacturer?

That's not my point, and a gross misrepresentation of socialism. I know that in the end the consumers pay for it. But everyone chips in for those less fortunate to get a proper functioning device.

Re: Toshiba says they made a mistake but they still cannot help me

#194

Post by vesnalorem »

rjuyal wrote: post #169
barhum wrote: post #154

Earlier quoted context omitted.

I talked to one call center in India and then I had to speak to the Latin America call center. They all said the same thing.

Rather mail to Toshiba and raise grievance. I see these days company responds better if you tweet against them. Just try it.

Twitted to Asus about Zenbook ux32vd that screen died 5x and still in warranty (comes back from repair, works sometimes a month, dies). No answer there. Maybe they are dead. Couse they are not repairing it eater... And Asus support is not support. It's customer avoidance.

Re: Toshiba says they made a mistake but they still cannot help me

#197

Post by davidw »

aferreira wrote: post #125
csense wrote: post #115

Earlier quoted context omitted.

You got overcharged. I got a laptop from Newegg for ~$700-$800 with an i7, nVidia GPU, and Windows license. Installing Linux is easy enough, and dual booting gives you flexibility if you want/need to run apps that refuse to go in Wine. To be fair, my machine only came with 4GB of RAM and no SSD, but upgrades for those can surely be found for less than the $400-$500 price differential. And a system with no discrete GP…

To be honest there's a lot more that factors in when you're buying a computer for business. It's not just the CPU and GPU that come with it, there's a plethora of other factors that may be important to the buyer, such as: * Maximum ram upgrade amount (most consumer laptops max out at 8 GB or 16 GB) * Screen quality (IPS vs TN, glare vs anti-glare, etc) * Keyboard layout and quality (yes, this matter A LOT if you type…

For me the screen is the most important thing. Pretty much anything these days is 'fast enough' for what I need if it's got enough memory. I was a bit disappointed, infact, in the HD screens these days - my old one was 1920x1200, rather than the new one with 1920x1080.

Re: Toshiba says they made a mistake but they still cannot help me

#199

Post by nickjamespdx »

TillE wrote: post #179
nickjamespdx wrote: post #136

After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty ) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: No…

> YC307409Q You entered the wrong serial number. It's YC317409Q. > Warranty Expiration Date: Feb 24, 2014

You're right, I entered '307' instead.

Re: Toshiba says they made a mistake but they still cannot help me

#200

Post by csense »

dangrossman wrote: post #137
csense wrote: post #115

Earlier quoted context omitted.

You got overcharged. I got a laptop from Newegg for ~$700-$800 with an i7, nVidia GPU, and Windows license. Installing Linux is easy enough, and dual booting gives you flexibility if you want/need to run apps that refuse to go in Wine. To be fair, my machine only came with 4GB of RAM and no SSD, but upgrades for those can surely be found for less than the $400-$500 price differential. And a system with no discrete GP…

> And a system with no discrete GPU is crippled if you're a gamer. That used to be the case. Intel's caught up. Look at the ASUS UX301LA for example. It's extremely thin and light, with 8 hour battery life and a 2560x1440 screen. Those attributes together wouldn't be possible with discrete graphics, yet the Intel Iris integrated GPU that comes with its i7-4558U is more capable than a discrete Radeon Mobility of 2-3 y…

> Intel's caught up.

Hmm. The last machine I bought with an integrated graphics was an Eee PC. That was -- over half a decade ago. Your comment's made me decide my assumption needs to be checked, so I guess I'll be looking at benchmarks before I buy my next laptop. It won't be any time soon though; my current laptop is adequate, so my next machine is going to be a desktop.

Post reply on HN