Toshiba says they made a mistake but they still cannot help me

Post by yardie » Sat, Jan 04, 2014, 2:28 PM UTC

ada1981 wrote: post #135

maxlybbert wrote: post #108

Earlier quoted context omitted.

I remember swinging by Home Depot just before a big winter storm. One of the sales guys mentioned that they didn't have any generators in stock because people would buy them, leave them in the box, and return them if they didn't lose power during the storm. Presumably, they wouldn't return the generators if they were actually used due to a power outage. I seriously doubt that Home Depot wanted their customers to do t…

My guess is that if 100 people bought generators with the intention of returning them if they didn't need them, that 100-x people actually return them, where x is probably around 10 or more... People are lazy, decide why not keep it, etc. Worse case senario you have a customer coming into your store twice.. Maybe on the return trip they buy stuff to repair damages from the storm.. If you have the inventory this isn't…

Post by 001sky » Sat, Jan 04, 2014, 3:07 PM UTC

yarianluis wrote: post #163

lambda wrote: post #63

Earlier quoted context omitted.

Some people do abuse this to rip companies off, to varying degrees; I know some people who treat returns as free rentals, buying something, using it without ever intending to keep it, and then returning it. Some people go even further and steal things and then return them for cash. But I guess that on the whole, the good customer experience for the honest customers outweighs the cost of fraud.

REI has a 100% satisfaction guaranteed. About a year or two ago I purchased a few different bicycle parts. I kept them without using them for a few months and decided I didn't really need them after all. Since they were a few hundred dollars worth of parts I didn't want to just keep them or get rid of them, I wanted to return them. Even though their policy is "satisfaction" guaranteed, I felt like I was abusing the g…

Post by rwallace » Sat, Jan 04, 2014, 4:32 PM UTC

rjuyal wrote: post #168

matsemann wrote: post #116

Earlier quoted context omitted.

In my country (Norway) the seller, importer and manufacturer are obliged by law to fix or replace broken items the first 3 to 5 years after purchase depending on type of item. So warranty/guarantee is mostly useless, what the law provides us consumers is already better.

If that is the case, then your country Norway is good man.

Post by marcosdumay » Sat, Jan 04, 2014, 4:48 PM UTC

dguaraglia wrote: post #52

sergiotapia wrote: post #44

You probably aren't familiar with how "guarantees" work here in South America, ugh. See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker". I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost o…

Yup, that's the case in both Argentina and Brazil too. But then, customer service sucks pretty much at every level. In the US you can buy a product from Walmart, use it for a couple weeks and if you aren't happy with it just return/exchange it (and yes, you get your money back, not some store credit.) Coming from Argentina, I was amazed the first time it worked and felt like I was ripping someone off. After a while I…

Post by marcosdumay » Sat, Jan 04, 2014, 4:53 PM UTC

barhum wrote: post #21

cabinguy wrote: post #18

I'm sorry to hear that you are having this problem. After buying/selling 10,000+ used laptops (every brand imaginable) over many years, I personally purchase and recommend only Toshiba laptops. Take it for what it's worth.

Most brands are made in Foxcon anyways. I think it is the support and service that makes the brand.