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Manuel Diaz is the head of Toshiba Sales & Marketing for Latin America: https://plus.google.com/105717227635873644097/about http://www.linkedin.com/pub/manuel-diaz/4/862/644 Make a nice polite blog post with all of your documentation (including your sales receipt) and then send the link to him.
This seems like an immensely useful service (looking up executive level social media accounts). Are there companies out there who provide this service?
I'm sorry to hear that you are having this problem. After buying/selling 10,000+ used laptops (every brand imaginable) over many years, I personally purchase and recommend only Toshiba laptops. Take it for what it's worth.
Latin America is a conceptual region, not a concrete set of countries. They can probably get away with not honoring the warranty in Guatemala because of this ambiguous terminology.
I've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the proble…
I got a laptop from Newegg for ~$700-$800 with an i7, nVidia GPU, and Windows license. Installing Linux is easy enough, and dual booting gives you flexibility if you want/need to run apps that refuse to go in Wine.
To be fair, my machine only came with 4GB of RAM and no SSD, but upgrades for those can surely be found for less than the $400-$500 price differential.
And a system with no discrete GPU is crippled if you're a gamer. If I'm paying $1000 plus for a system, you can be sure it'll have a decent GPU.
You probably aren't familiar with how "guarantees" work here in South America, ugh. See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker". I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost o…
So warranty/guarantee is mostly useless, what the law provides us consumers is already better.
I haven't since this event: > In 1987, Tocibai Machine, a subsidiary of Toshiba, was accused of illegally selling CNC milling machines used to produce very quiet submarine propellers to the Soviet Union in violation of the CoCom agreement, an international embargo on certain countries to COMECON countries. The Toshiba-Kongsberg scandal involved a subsidiary of Toshiba and the Norwegian company Kongsberg Vaapenfabrikk…
The Free World won the war against Communism through economic warfare, surely Toshiba contributed to that impoverishing them by $517 million of hard currency for weapons they never got to use?
I'm probably with you, but there's not a lot of information here. Where did you buy it? Could it have been from a dealer that wasn't authorized to issue this warranty? If they couldn't agree to it on Toshiba's behalf the contract would be null, right? And what is the problem with the laptop - though that is of course a separate question from that of honoring the warranty.
Bought it from Amazon.com directly Feb 19