The fact that you just post your e-mail address and invite your (likely many) customers here to reach out to you would probably surprise me from another company.
I've been doing this long enough that just about every major vendor I've worked with has had (and taken) the opportunity to disappoint me with some unreasonable decision/change and even an occasional (unwarranted) account suspension. I think I've convinced every customer I've worked with to purchase a Cloudflare subscription. I've worked with support once and I've worked with someone handling the beta testing for Warp (a Romanian gentleman -- he called me and shipped me a T-Shirt).
The two people I talked with didn't have to tell me they enjoyed their job. You could hear it in their voice. The guy I talked to about Warp was as far from a salesperson as someone could be, yet he couldn't help explain some of the details about how interesting of a product Warp is.
I can't count how many times I've pointed people at the Cloudflare blog to learn about "how all of the stuff between your code and the user's browser 'works'". I remember reading a post several years ago thinking "they're basically explaining how they achieved a major competitive advantage well enough for a competitor to duplicate." I didn't think that it was a bad idea to do so -- realistically, it didn't represent a loss of IP -- I'm just surprised so much energy/time would be spent writing highly technical posts that sometimes "give away secret recipes" in a sense. It's wonderful from where I sit.
I expect the HN crowd will recognize that people who have a problem/issue/incident with a company/product are a "flobbity-jillion" times more likely to write a post (and have it hit the front page) than a guy like me who's had 30-ish opportunities to integrate your products into things I've written and have been delighted every time.