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Small SaaS banned by Cloudflare after 4 years of being paying customer

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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#101
post #2

I've asked internally to understand this.

Can you clarify the terms an conditions about Cloudflare R2 please?

On the R2 page https://www.cloudflare.com/products/r2/ we see:

> No more egress charges. You shouldn’t have to pay to access your data. Pay no egress charges for data accessed from R2. Our affordable and consistent pricing means no more surprise bills.

Whereas I think the non-HTML traffic terms still apply to R2. Or do they?

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#102

Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

When they could just email me (jgc@cloudflare.com)

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#103

Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

sorry, I did HN post in desperate move so my service can be online again - did not try to blame anything on @jgrahamc - other than that incident I'm very happy with Cloudflare Workers, it's an awesome tech.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#104

Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

we use cloudflare for their dns so not a complete change of arch. (this kind of lockin is precisely why I've stayed away from faas)

more importantly, its important to send a message. We depend on these services for our livelihood. if I'm paying for a service, the least I'm owed is the ability to get in touch with a person to rectify the situation as soon as possible. Companies who want other companies relaying on their service need to provide that if they want to be taken seriously.

EDIT: also, not to knock jgrahamc. appreciate that you're looking into this but one person on an email is not a scalable customer service solution for B2B. at the very minimum, there should be some sort of platform for filing the tickets, getting a timeframe on resolution as well as options to pay for faster turnaround.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#105
post #2

I've asked internally to understand this.

I really curious about how this unfolds, I was planning to migrate from `AWS Lambda` to `Cloudflare Workers` as a paying customer. I'm basicaly an API with lots of JSON.

Why Cloudflare cancel paying Workers customers? Makes no sense to me.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#107

Around 12:00 UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!

So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#108
post #89

[flagged]

These shallow quippable sentiments needs to stop on HN.

If you're a small team, cloud costs are probably less than having to pay X engineers to maintain a highly available infrastructure to meet product SLAs. Saying this is an easy task probably just shows inexperience.

If you're a big enterprise, you also pay for SLAs that guarantee availability of those computers. Or pay in house engineers to maintain racks.

Sometimes you can rent your own data centre rack (or a dedicated server through a hosting providers, which is a small step up) to host your stuff if you're a small business too, of course. But it's harder and usually more expensive when starting out.

Like most things in our industry: it depends. For example business needs, but not all business operate in the same way.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#109
post #43

What even is the restriction on returning JSON? One of the examples is explicitly how to return JSON https://developers.cloudflare.com/workers/examples/return-js... From the terms > 2.8 Limitation on Serving Non-HTML Content > The Services are offered primarily as a platform to cache and serve web pages and websites. Unless explicitly included as part of a Paid Service purchased by you, you agree to use the Services…

Seems like my account was restricted due to https://www.cloudflare.com/en-gb/supplemental-terms/#cloudfl ... 2.Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation, if processing such requests woul…

Not getting a warning scares me. I moved hosting large GB+ files from DO Spaces to R2 for the free egress and have served 1 petabyte in January alone saving thousands of dollars.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#110

> when I got approached by Cloudflare sales team I explicitly asked if I can still be on pay as you go/self server model and reply was: Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract. > … "Enterprise wise, that's up to you and you could likely get away with utilising self-serve as you go … especially if what sales say to you is couched in vague works like…

> Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract.

This time last week, Cloudflare shut off our access to one of their services we were using because we went over quota. Well, we had actually negotiated overage charges and did actually have this in our contract. They turned the service off anyway instead of applying the overage charges we had agreed.

This is one of many things that Cloudflare has totally screwed up. Their services and devex look great from the outside, but when we started to use it for real, we found that it’s all beta quality at best and completely disorganised at an operational level.

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