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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#172
post #126
post #109

Earlier quoted context omitted.

> recaptcha appears to be moving towards a model based on usage heuristics in v3 I always thought that Google has a huge competitive advantage here, because most people browse the web being logged into their Gmail accounts, and, therefore, as with Google Analytics and Google Adsense, Google knows that it's you who is viewing that page. It can then present extremely time-consuming CAPTCHAs to anonymous visitors, most…

...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.

Yeah I'm with you. I like to browse with everything logged out, and I clear all content on browser close.

I'm so bloody sick of helping Google train their self driving cars. I swear I'm going to have PTSD about stop signs and store fronts for the rest of my life.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#173

Earlier quoted context omitted.

FWIW, CF's registrar is nice, but also represents an extreme form of lock-in on the part of Cloudflare -- the registrar subscription is specifically tied to your enterprise plan and will be terminated if you are not using other CF products.

That is not the case anymore. We would still allow you to continue to purchase just registrar.

Oh, fantastic! I'll let my former colleagues know, assuming no one else has reached out to them (this was a pretty specific piece of feedback we had re registrar, so great to hear that it's changed).

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#174
post #126
post #109

Earlier quoted context omitted.

> recaptcha appears to be moving towards a model based on usage heuristics in v3 I always thought that Google has a huge competitive advantage here, because most people browse the web being logged into their Gmail accounts, and, therefore, as with Google Analytics and Google Adsense, Google knows that it's you who is viewing that page. It can then present extremely time-consuming CAPTCHAs to anonymous visitors, most…

...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.

While I too leave sites that are too annoying to use, as a dev, what are other less annoying ways to slow down bots on one's site?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#175
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

We(Gridmarkets) use multiple Zoho services and are a very satisfied customer. Would like to say we understand and stand by you as you sort this issue out.

> Once we dig our way out of this, we will find ways make sure no one takes down our domain again this way.

Would look forward to an official email with regard to what steps were taken to mitigate this going forward.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#176
post #85

Earlier quoted context omitted.

Yes, that is good advice. We are reviewing all our processes about domain registries right now. Major lesson learned, and I would encourage other companies to think this through and learn from our experience today.

I learned this the hard way just a few months ago with Namecheap. Those guys dumped all of my personal information to some people (my name, address, phone number, etc.). I have kids in my home and all they offered me was $100 in Namecheap credit, which I didn't accept out of principle. I spoke with a lawyer and the privacy laws in the U.S. seem to make it not even worth going after them. Registrars basically can do w…

What people? Why are you scared of them? Should I be worried, as I have domains at namecheap.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#177
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Zoho user since 2006.

Thank you for responding to this quickly. I saw this just a little while ago; I use Zoho Writer and Show for presentations and team-based doc editing and I have for the last decade. If Zoho goes down, I'd be very much lost. Thanks for providing a great service for this many years and I hope it keeps going for many more.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#178

Earlier quoted context omitted.

They're a reseller like everyone else. If I'm not mistaken they actually use eNom for customers buying domains on any of their platforms (though not for their own domains).

They're a reseller for some TLD's, and a registrar for others.

Wasn't aware they'd finally taken the plunge. Thanks for the correction.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#179

The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?

I've been very happy with MarkMonitor. They have good customer service, a good reputation, and best of all, they auto-renew domains and send an invoice. That means that the failure mode is "domain is renewed, I owe them a check." If your domains are riding on a credit card, you potentially have a failure mode of "card was declined, my domain did not renew, everything is down."

How much does markmonitor cost ? There is no pricing anywhere.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#180

Earlier quoted context omitted.

I've been very happy with MarkMonitor. They have good customer service, a good reputation, and best of all, they auto-renew domains and send an invoice. That means that the failure mode is "domain is renewed, I owe them a check." If your domains are riding on a credit card, you potentially have a failure mode of "card was declined, my domain did not renew, everything is down."

How much does markmonitor cost ? There is no pricing anywhere.

I’m guessing that’s an indication that it’s prohibitively expensive for small organisations?
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