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HipChat is now free for unlimited users

blog.hipchat.com

161–170 of 207 posts

Re: HipChat is now free for unlimited users

#161
post #30

Earlier quoted context omitted.

Does it integrate with 3rd party chat clients like Adium or are you forced to have their tab/client open too?

You can connect to it using an IRC client, but you lose the ability to view history or make edits to posts

You also lose the ability to mention other team members, which is huge.

Re: HipChat is now free for unlimited users

#162
post #108
post #3

HipChat is probably under fire from Slack. That's why I think they are making this change, because I just made the transition a few weeks ago and Slack has been amazing. Once you go Slack, you never go back.

Does slack have native clients yet? And by native I mean a native application not a thin wrapper for a browser.

Is there an inherent reason to dislike a thin wrapper around a web app? The Slack OS X app is that, but it doesn't have any problems that are caused by being a wrapped web app.

Re: HipChat is now free for unlimited users

#163

Last I tried HipChat, it was a terrible experience simply because I wanted to not run yet another application and instead use Adium. They do support XMPP but to get it working you have to do magic. After I did the magic, I had chat up and running but lo and behold: file transfers did not work. Thankfully, this is when our team decided the experiment was over. We went back to using IRC. What fundamental problem do the…

Persistence. It's nice to be able to see what conversations you missed while offline or overnight, especially if you have teammates distributed across the globe. Persistence also allows you to search through or link people to old conversations.

We've had chat + persistence for decades, and called it email (or perhaps usenet or listserv, for groups).

Re: HipChat is now free for unlimited users

#164
post #3

HipChat is probably under fire from Slack. That's why I think they are making this change, because I just made the transition a few weeks ago and Slack has been amazing. Once you go Slack, you never go back.

I disagree. We tried Slack on our 26-person team and left it after a week. It had a few fans, but most people found the interface to be more complex and noisy than HipChat. Lots of red icons and blue banners that could not be disabled. No ability to see at a glance who is in a room without clicking the list and scrolling through it. The integrations were nice and the search was amazing, but those things were less imp…

Similar story. I really liked Slack and the integrations are fantastic, but the UI has way too much going on and the lack of a native Windos client meant even just deploying the app is a hassle. The mobile client has menus that slide from left, right, and top last I checked. I told them they'd have had my business easily if they had a one click windows install and an optional Dummy Mode I could turn on for users by default that makes it work like a simple irc client.

I went to HipChat instead but it's got its own problems. Weirdly you can choose to get notifications for all rooms you're in or none of them, but nothing in between. Very frustrating.

Re: HipChat is now free for unlimited users

#165

Do you guys worry about confidentiality with these services?

Yes. Every company I've worked for that had established (read not startups/not tiny) companies as customers could never use any thing like this due to contracts saying we won't be storing/transmitting their "stuff" on servers we do not control. [everyone hand waves email delivery but we can't use something like gmail]. These are tools for small / startup companies were you need something to just work and don't have r…

They have a behind the firewall version of hipchat for security concious corp customers.

Re: HipChat is now free for unlimited users

#166
post #52

People are making the valid comparison of Hipchat and Slack, which is to be expected. But, this is a deeper move by Atlassian. Atlassian's business model is still "All roads lead to JIRA/Confluence." It's why so many of their products are free. This isn't as much a Hipchat v. Slack/IRC/Google/Campfire move, as adding another road to JIRA.

The beauty of Slack, IMO, is in the nice integrations with everything I already use . Does Hipchat/JIRA/Confluence do that? (I honestly don't know) For a small team, there's no reason (for us at least) to move away from Trello, GitHub issues, etc.

Yes, sorta. http://help.hipchat.com/knowledgebase/topics/10037-integrati...

It's a shorter list and the Slack ones might be just better.

Re: HipChat is now free for unlimited users

#168

Earlier quoted context omitted.

For anyone else running into the same problem, I just copied my HipChat.app in /Applications, and ran the second hipchat next to the first hipchat (you can also change the second hipchat's icon for easy distinguishment). It's not perfect (upon logout/restart it still remembers the preferences for the other instance), but it solved 90% of my hassle.

You can also do in the terminal: hipchat --detach &

Or for even any app:

    open -n /path/to/application.app
From the open man page:

    -n  Open a new instance of the application(s) even if one is already running.

Re: HipChat is now free for unlimited users

#170

Reminder: https://blog.hipchat.com/2014/04/25/hey-were-changing-our-te... and https://news.ycombinator.com/item?id=7649524

Garret from HipChat here. The previous discussion on this topic made a lot of assumptions about this change, so I'd like to quote some additional detail from our help doc ( http://help.hipchat.com/knowledgebase/articles/358098 ) before the same happens here; In order for an organization to access 1-1 chats occurring after May 27, 2014 or later, the organization will need to make a request by emailing support@hipchat.…

My commendations on how you guys handled this and how well you notified the user base of the change.
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