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HipChat is now free for unlimited users

blog.hipchat.com

41–50 of 207 posts

Re: HipChat is now free for unlimited users

#41

I don't get the point of HipChat. It's a closed, proprietary Jabber server, with closed-source clients, intentionally no OTR support but the explicit ability to spy one-on-one conversations instead. And people used to pay for that?

We pay for HipChat because it makes team communication easy and painless on every device our employees own.

Re: HipChat is now free for unlimited users

#42
I wonder if this has at least a little bit to do with the recent post about HackerChat [1], since even though it wasn't by the people at Slack themselves, but by someone else (Gianluca and Steven), it's pretty much a very good way to get the word out about Slack. I actually couldn't think of a better way than what HackerChat did to show to developers, entrepreneurs and people that would need such tool "Here's how it works!". I don't think any landing page can do that.

I think it's what some smaller businesses might do, or some people applying for a job: look what the startup/client does or needs, make something that's relevant to demo your skills/features and show it to them.

[1]: http://hackerchat.co/

Re: HipChat is now free for unlimited users

#43
post #29

I know it sounds ridiculous but for me the one thing HipChat's got over Slack is the ability to have custom emoticons https://blog.hipchat.com/2012/05/21/custom-emoticons-everywh... . Admittedly we use it mainly for banter and fun but its a sticky feature currently keeping me migrating over to Slack...

Slack lets you add custom emoji too: https://twitter.com/SlackHQ/status/437028458627989504

Oh cool, thanks I missed that update

Re: HipChat is now free for unlimited users

#44
post #8

We use HipChat at work, and I use Slack for some other projects; both pale in comparison to the simplicity, flexibility and client-options of IRC. But for those less technical it's a fantastic and easy to setup alternative. Pointless in an all-dev company, but anywhere else, priceless.

> both pale in comparison to the simplicity, flexibility and client-options of IRC

I can definitely agree on the flexibility part, but simplicity? No way. HipChat is easy enough for our completely non-technical users to be quite comfortable with immediately. The setup process is entering a username and a password. Ditto for the mobile apps.

I love IRC, but it's a very different thing.

Re: HipChat is now free for unlimited users

#45

I don't get the point of HipChat. It's a closed, proprietary Jabber server, with closed-source clients, intentionally no OTR support but the explicit ability to spy one-on-one conversations instead. And people used to pay for that?

Not everyone needs open-source tweakable tools, and siloing private conversations into an OTR capable client isn't that weird. Hipchat worked great when I convinced TC to switch to it back in the day - I've had less luck with NBC, which still uses Campfire. Not everything needs to cross every t and dot every i — if it works for the people who use it and people are comfortable with it, what's the problem?

Re: HipChat is now free for unlimited users

#46

My company recently started using HipChat and I really like it. I expected to prefer IRC because of the standard, open protocol and the choice of clients, but the HipChat application works much more smoothly on my Linux desktop than any IRC client I've tried, and it's been adopted more widely across my organization than IRC ever was - making it much more useful, even if that really just comes down to marketing it to…

Hipchat runs smoother than XChat for you? That's a first.

Hipchat isn't bad but I vastly prefer IRC, particularly with a good IRC bot.

Re: HipChat is now free for unlimited users

#47
post #34
post #3

HipChat is probably under fire from Slack. That's why I think they are making this change, because I just made the transition a few weeks ago and Slack has been amazing. Once you go Slack, you never go back.

Any thoughts/justifications for pricing? The only thing holding us back is that Slack costs 4x as much ($8 instead of $2). While this isn't a big spend at the end of the day, we're sort of anchored at $2. There's nothing terribly wrong with hipchat, seems to address all our (simple) chat needs, and switching to slack doesn't seem to give us 4x as much value. So far the best reasoning I have is that we're a mostly-dev…

Yes. The integrations. https://slack.com/integrations

This isn't the usual "host your own server" integration. All Slack asks for are credentials for services you use and it seamlessly integrates into an assigned chat room (channel). My CEO did it for the startup I work at and in ten minutes from signup we had: Github, Trello, New Relic, Twitter, and Stripe all integrated.

Re: HipChat is now free for unlimited users

#48
post #3

HipChat is probably under fire from Slack. That's why I think they are making this change, because I just made the transition a few weeks ago and Slack has been amazing. Once you go Slack, you never go back.

I disagree. We tried Slack on our 26-person team and left it after a week. It had a few fans, but most people found the interface to be more complex and noisy than HipChat. Lots of red icons and blue banners that could not be disabled. No ability to see at a glance who is in a room without clicking the list and scrolling through it. The integrations were nice and the search was amazing, but those things were less important to us than the frictionless communication tools, which HipChat has nailed. Additionally, Slack lacks a distinction between @all and @here, which is frustrating when you want to announce something in a room without emailing everyone present.

Re: HipChat is now free for unlimited users

#49
post #3

HipChat is probably under fire from Slack. That's why I think they are making this change, because I just made the transition a few weeks ago and Slack has been amazing. Once you go Slack, you never go back.

They are definitely feeling pressure as users are demanding and expecting more from their communication tools. Slack's done a good job at bringing more to the table, but we're really just at the start of a renaissance in business communication.

If you think about "chat" in generations, you started with IRC, AIM (which is still used in many companies) and then came HipChat. Not much development there for a couple years so Slack put some lipstick on the last generation of chat product. There's a whole new class of communication platforms being developed now that are taking things even further, by enabling true cross-company communication (meaning both internal & external), things like customer support integrated with internal team communication, etc.

Re: HipChat is now free for unlimited users

#50
post #21

My biggest issue with HipChat is the inability to run multiple organizations on the same client. The video and audio "premium" features are really a terrible idea as there's Skype, Google Hangouts, UberConference, and similar for that and they are free and core businesses and Atlassian cannot and should not attempt to compete with those!

Have you tried http://Kato.im ? They're the only product which supports multiple organizations in the same client -- and it's done in a really powerful way that doesn't force you to switch between orgs. You could have one or four open and still communicate effectively.
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