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TIFU by using Stripe as a payment processor for my small business

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Re: TIFU by using Stripe as a payment processor for my small business

#161

Post by thatguy0900 »

mabbo wrote: post #62
samber wrote: post #9

Earlier quoted context omitted.

Stripe is developer centric. Discord has a lot of developers in their community. I don't really like Discord, but i must admit it is a smart choice.

Right, but what if my mother wants to start a business? She's not a developer. Should she avoid Stripe? What kind of company builds itself as only being a product usable by developers ? We're a small niche market at best.

I would hope your mother is hiring a developer to build her payment infrastructure if standard over the counter solutions like those iPhone swipe attachments don't work for her.

Re: TIFU by using Stripe as a payment processor for my small business

#164

Post by ziddoap »

throwaway2016a wrote: post #155
orangepanda wrote: post #5

> You can only email. If you email, you get robots. Their dev support on discord is S-tier, but every now and then some issue has to be moved to email support; where it dies. It always takes months for something to be resolved, if at all. My only consolation is that every other provider is just as terrible.

I have always been able to get a service rep on live chat within 5 minutes... which is literally a "Live Chat" button on their contact page not even hidden. Note this is different than the Discord dev chat which is for technical questions. Once I get live chat it may take a day or two to resolve but if it takes longer I just hop on live chat again and pester them until it's escalated.

>Their support page on their website has Phone call and messaging grayed out. You can only email. If you email, you get robots.

According to the OP.

Re: TIFU by using Stripe as a payment processor for my small business

#165

Post by aidenn0 »

xyzzy_plugh wrote: post #72
lma21 wrote: post #33

Yet another story of Stripe holding big sums (yes 3k can be huge for small businesses) with no proper support structure. Consumers must rely on social networks to get some form of reaction.A $74 billion company has no proper support structure. Just wow.

I'm sympathetic that 3k can be huge for small businesses, but if you can't tolerate a loss of 3k, isn't your business practically doomed?

It depends on the business model. For a high margin business, it might be fine, but for a business that has slim margins, it could significantly reduce the amount of product they can buy over the next quarter, which could make net margins negative.

Re: TIFU by using Stripe as a payment processor for my small business

#166

Post by Crosseye_Jack »

iuiz wrote: post #95

Quoted post unavailable.

If the transaction OP did through stripe was for a product(s) containing CBD/THC (EDIT: They sold a van. > We sold a cheap van in the company name. ) then I can understand why Stripe closed the account as it’s on their restricted businesses list (often not because stripe disagree with the product, but the providers stripe use disallow them and stripe have to do so otherwise risk losing access to the provider for everyone). And once the account is closed there won’t be any more transactions on the account to recoup the cost if transaction’s get reversed down the road.

But that doesn’t excuse Stripes lack of communication / canned replies. Even if you are parting ways with a customer it’s not wise to burn bridges, who knows maybe CBD/THC products won’t be shit listed later down the road and you would welcome the customer back. But leaving a nasty taste in the customers mouth will make them much more hesitant to return.

Re: TIFU by using Stripe as a payment processor for my small business

#167

Post by lawgimenez »

selfhoster11 wrote: post #71
xyzzy_plugh wrote: post #52

Earlier quoted context omitted.

As opposed to IRC? Slack? Discord has excellent moderation tools, is economical and relatively user friendly (compared to IRC). If you desire a public space for your community to engage with you in real time, I'm not aware of a better alternative.

Discord is not a public space. It's not indexed by search engines.

What’s wrong with using email or Intercom?

Re: TIFU by using Stripe as a payment processor for my small business

#168

Post by pdpi »

xyzzy_plugh wrote: post #115
moralestapia wrote: post #94

Earlier quoted context omitted.

What is this, really? Is this meant to defend Stripe? What a weird way of looking at things.

A single instance of holding 3k doesn't seem like (or shouldn't be) a significant amount for a small business.

Average annual turnover for 1-9 employee companies in the uk is ~£500k, £3k represents around 8% of their monthly turnover. There's no world where that is insignificant.

Re: TIFU by using Stripe as a payment processor for my small business

#169

Post by mitchdoogle »

chrisseaton wrote: post #157
xyzzy_plugh wrote: post #115

Earlier quoted context omitted.

A single instance of holding 3k doesn't seem like (or shouldn't be) a significant amount for a small business.

If you have no issue losing 3k without any reason, can I have 3k from your business as well?

It's not losing 3k, it's delayed payment

Re: TIFU by using Stripe as a payment processor for my small business

#170

Post by vxxzy »

bennyp101 wrote: post #158
vxxzy wrote: post #50

Earlier quoted context omitted.

Check out PastePay. Great service and a human touch! https://www.pastepay.com

Bit of a bug in your page redirects curl https://www.pastepay.com https://www.pastepay.com/industry/international-merchants "> curl https://www.pastepay.com/industry/international-merchants 302 Found Found The document has moved here . " rel="nofollow">https://www.pastepay.com/">here .

Thanks! Yeah that is not in the page. Not sure how that is getting prepended. I’ll send to support!
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