51–60 of 461 posts
>You cannot call Stripe. They do not have a phone number. Not sure whether this person was specifically locked out or something, but I've had consistently good experience with Stripe's phone support. As they note email (and chat) are a joke, but phone reps are highly knowledgeable and have quickly resolved my issues.
Earlier quoted context omitted.
> Their dev support on discord This is also a red flag
Using Discord for support is a major red flag.
Discord has excellent moderation tools, is economical and relatively user friendly (compared to IRC). If you desire a public space for your community to engage with you in real time, I'm not aware of a better alternative.
I have no idea how companies like Stripe and to a great extent Revolut made it to forefront of banking. They are Uber of banking industry. And have done shady things. As the time passes and VC money runs out; these companies will implode
As someone who’s worked there: stripe won’t. Everyone in the company can see the business metrics. People wouldn’t be staying if that were true.
As Stripe keeps growing this seems to be a more recurring problem, as it seems to be with most companies that eventually get too big to care about the little guy. Which leads to my question: is there a smaller alternative similar to the Stripe of five years ago which might appreciate our business more?
Stripe is going the way of PayPal it seems. Many people learned this lesson the hard way with PayPal now they will learn it with Stripe I guess. You have no real recourse when these companies decide to steal your money and their incentives are very much to do so as they get to hang onto it for extended periods. I don't think it's a coincidence that this happened as we go into economic downturn and layoffs. Too bad th…
Stripe like any other processor runs an algo to determine the risk profile of each transaction to decide if you get the money immediately or not. If you have a sudden high ticket transaction, the odds this will be charged back are much higher. This is why they freeze that money up to 180 days.
It sucks, but it is how the credit card system works. Someone has to cover the chargeback risk.
If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…
> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?
If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…
> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?
Earlier quoted context omitted.
Using Discord for support is a major red flag.
As opposed to IRC? Slack? Discord has excellent moderation tools, is economical and relatively user friendly (compared to IRC). If you desire a public space for your community to engage with you in real time, I'm not aware of a better alternative.
I have no idea how companies like Stripe and to a great extent Revolut made it to forefront of banking. They are Uber of banking industry. And have done shady things. As the time passes and VC money runs out; these companies will implode
Stripe has an excellent developer experience which makes it easy to integrate it online.
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Because the solution to this problem is providing a better customer care or face losing business and legal action.