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UberEats took unauthorized amount (and not willing to pay it back)

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Re: UberEats took unauthorized amount (and not willing to pay it back)

#151

Post by hermes8329 »

colanderman wrote: post #144
jjulius wrote: post #89

Earlier quoted context omitted.

DoorDash refused to give me my money back four years ago and I haven't used them since. I'm not normally the kind of person to constantly complain about service or ask for refunds, but there was a period of time where their service was terrible. 90-120 minutes to get food, wrong food, spills, so on and so forth. My first complaint, they gave me credit for the full order. Used that on a second order, which I ended up…

DoorDash is/was awful. I don't think I ever got warm food from them. Haven't used them in years now.

Every one's experiences are different but i just switched from GrubHub because their drivers are assholes. door dash has been much better already I contacted grub hub about the problem but don't expect much acknowledgement. They did refund a dinner that was stolen pretty much instantly and comped me for a next meal for the troubles atleast. But that was just one good resolution over a number of instances where drivers simply don't give a fuck

Re: UberEats took unauthorized amount (and not willing to pay it back)

#152

Post by pydry »

fzil wrote: post #79
hdjjhhvvhga wrote: post #50

Earlier quoted context omitted.

They were implementing what they had been asked to.

at a certain point you have to take responsibility for your actions and the impact it has on the world. Sure, if you don't do it somebody else will. But what matters is that you weren't the one who did it and dirtied your hands. Yes, the CEO/management are responsible for the overall direction and tactics used by the business but the engineers are also complicit since without them the plan isn't executed.

Why blame the greedy managers and owners at the top your overpriced pizza when you can blame the guy with a mortgage who did as he was told?

Besides they're as likely to tell the developers to code it up so they could do this in theory and then turn it on themselves.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#153

Post by MaxBarraclough »

vkou wrote: post #101
klipklop wrote: post #96

Earlier quoted context omitted.

Yup I made the mistake of doing this with oculus sending me 4(!) quest 2 unit's when I only ordered 1. They essentially ghosted me support wise so I did a chargeback. They then banned me from buying games. It took > 100 days to resolve it. Never buy hardware from oculus/facebook directly.

A chargeback is a nuclear option, and pretty much every company you will ever deal with will burn you as a customer if you exercise it.

Apparently Steam used to have a policy of shutting down the accounts of people who did too many chargebacks, locking them out of whatever else they'd bought before. [0] I'm not sure whether they still do, although their refund policy has changed since [0]. I'm also unsure if it's even legal to do this, especially in countries with consumer protection laws.

[0] https://news.ycombinator.com/item?id=14545053

Re: UberEats took unauthorized amount (and not willing to pay it back)

#154

Post by hdjjhhvvhga »

notreallyserio wrote: post #118
hdjjhhvvhga wrote: post #97

Earlier quoted context omitted.

1. I can't imagine a scenario where someone asks me to implement the message in question and I reply "I won't do it and if you insist I quit." 2. I believe the components on the screen ("You will still be charged" and the actual message) have been designed independently. Of course in the end there was someone somewhere who decided to combine them in the logic of the app. Normally I'd tend to believe it was a mistake,…

> 1. I can't imagine a scenario where someone asks me to implement the message in question and I reply "I won't do it and if you insist I quit." I guess this is your choice but I find it unethical. If you're a good engineer at Uber chances are 100% you can get a job at any other high-paying organization, so why choose to participate in this scheme?

My point is, neither of the 3 separate messages on the screen is morally wrong on its own. It is only when you combine them it becomes obvious is totally wrong.

As for the core of your point, frankly, half of the Silicon Valley would be jobless. Not just Uber programmers who already proved who they are by developing Greyball. The whole business of Facebook and Google is centered around tracking people. Amazon will happily accept fake reviews and products as long as customers pay they're happy. Netflix officially says they're competing with the time their customers use for sleeping. Apple will do everything to make their products environment unfriendly, unupgradeable, with ton of additional accessories produced only to increase their profit. So really, I understand your idealism, but the ship has already sailed and you can call yourself lucky if you can work on a product and for a company that are 100% ethical.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#155

Post by KMnO4 »

hdjjhhvvhga wrote: post #97
fzil wrote: post #79

Earlier quoted context omitted.

at a certain point you have to take responsibility for your actions and the impact it has on the world. Sure, if you don't do it somebody else will. But what matters is that you weren't the one who did it and dirtied your hands. Yes, the CEO/management are responsible for the overall direction and tactics used by the business but the engineers are also complicit since without them the plan isn't executed.

1. I can't imagine a scenario where someone asks me to implement the message in question and I reply "I won't do it and if you insist I quit." 2. I believe the components on the screen ("You will still be charged" and the actual message) have been designed independently. Of course in the end there was someone somewhere who decided to combine them in the logic of the app. Normally I'd tend to believe it was a mistake,…

I work on an app for my company where requirements start as “we wish to show a message to the customer if their order is abandoned”. So I build out the feature and the requirements change to “we want that message to be customizable from the dashboard”. Now I have built a feature that could theoretically be built to function as in the screenshot, since I’m not longer in control of the text that is showed.

Thankfully my company isn’t scum of the earth, but it’s easy to see how multiple people assumed the features were being used for good intention, and a non-engineer used it to make a few extra bucks.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#156

Post by Nextgrid »

molszanski wrote: post #41
armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

The good thing about Uber (and similar) is that they have no legitimate reason to know your name or personal details, so for the rare time you need it you can make a new account with a fake name, new phone number & email address.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#157

Post by molszanski »

imroot wrote: post #112
molszanski wrote: post #41

Earlier quoted context omitted.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

I was blacklisted on Uber a few years ago when I reported a security vulnerability to them. They said no such vulnerability existed. I sent them video. They said I must have been doctoring the video because they couldn't reproduce it. They then banned me. This was in 2015. They were then sued because the vulnerability apparently identified someone's affair[0]. I sent my email exchange with Uber to the attorney who su…

I knew that all those apps have tons of bugs like that but holy cow.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#158

Post by molszanski »

Nextgrid wrote: post #156
molszanski wrote: post #41

Earlier quoted context omitted.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

The good thing about Uber (and similar) is that they have no legitimate reason to know your name or personal details, so for the rare time you need it you can make a new account with a fake name, new phone number & email address.

They ban you via a name on a credit card AFAIKR and other fraud detection algs, which are good

Re: UberEats took unauthorized amount (and not willing to pay it back)

#159

Post by reaperducer »

Dylan16807 wrote: post #147
reaperducer wrote: post #140

Earlier quoted context omitted.

This has repeated at least six times. I'm just morbidly curious how long this cycle will go. Possibly forever. This is the Bed, Bath, and Beyond advertising model. Flooding your in/mail-box with coupons is a way of keeping the brand fresh in your mind. Considering the worthlessness of the coupons, and the small number of people who use them, it's more than worth the expense.

> Considering the worthlessness of the coupons Are there a bunch of restrictions? $20 off sure sounds pretty good.

$20 is good to you. To Uber, it's an insignificant spec.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#160

Post by Nextgrid »

This is a typical playbook for "big tech". I've encountered this multiple times with different companies, not just Uber - they will make it as hard as possible for you to get what is rightfully owned to you. You can successfully get it back if you fight hard enough (and if not a payment card dispute/chargeback will work) but their strategy relies on most people giving up.

I can't wait for this disgusting industry to be more regulated.

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