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UberEats took unauthorized amount (and not willing to pay it back)

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Re: UberEats took unauthorized amount (and not willing to pay it back)

#41

Post by molszanski »

armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#42

Post by silisili »

armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

Wow. I initially thought before clicking that you'd kinda mixed two sources of info...but nope...right there together in your face. Sorry we're not going to give you anything, but you're not getting your money back. The nerve honestly leaves me a bit speechless.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#43

Post by lozenge »

new_guy wrote: post #3
boros2me wrote: post #2

Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.

£4 over a million customers soon adds up.

Luckily, they all signed the class action waiver and didn't mail in their opt out with the address in green ink like the terms and conditions said.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#44

Post by kzrdude »

stefan_ wrote: post #34
spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

Haha, what is that screen?! "We didn't keep our part of the contract, but we are charging you anyway"? How on earth did that make it all the way into the app.

Here you wonder what the programmers implementing this were thinking

Re: UberEats took unauthorized amount (and not willing to pay it back)

#45

Post by stathibus »

spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

Typical modern tech approach to user problems. Sorry we tried, most customers are happy though so we're winning, move fast and break things etc

Re: UberEats took unauthorized amount (and not willing to pay it back)

#46

Post by runnerup »

SllX wrote: post #5
cbhl wrote: post #4

In the US one would consider escalating to the Consumer Financial Protection Bureau, since this seems like lying (the price before the button press is different from the price after). Not sure if the UK has a similar ministry you could appeal to? Though one would consider the risk of being banned from Uber Eats over $4.

Risk being banned from a service that stole your money and refused to give it back? You chargeback and move on with your life.

I thought chargebacks also result in bans typically? If anything, I'd expect CFPB arbitration to be less likely to result in a megacorp ban than a chargeback. But I don't have any first or second-hand experience.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#47

Post by throwaway_2009 »

This sort of thing is why I still use cash as much as possible.

That way you have an atomic transfer. I get food, you get money.

It could easily work with card, just pay on arrival and show the driver the payment confirmation.

But that would mean Uber taking a small risk of fraud (e.g. people ordering food they didn't want before their account gets banned).

So it won't happen unless people force it. It's the sort of thing that makes me wish that everyone else just, well, had a backbone. There are so many minor examples of bad systems all over the place that continue to exist because most people just put up with bad practice.

Not an advert, but I predominantly use Just Eat in the UK for this reason, or just go directly to restaurants. Their fees are lower too.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#48

Post by MrWiffles »

I bailed on ubereats a long time ago due to abysmal service and zero support. Switched to DoorDash, who has had phenomenal support and even automates refund requests while giving you the option to talk to a human if the proposed credit/refund isn’t satisfactory (I’ve done that only a few times and they always hooked me up, sometimes beyond what I asked for). I highly recommend them over UE.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#49

Post by MaxBarraclough »

spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

I'll share my less dramatic experience, on the off chance others have seen the same:

Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used.

This has happened to me 3 times now, if I recall correctly.

It's not as if this can be blamed on my using a peculiar browser. Last time this happened I was using Edge, with no plugins or funky configuration changes.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#50

Post by hdjjhhvvhga »

kzrdude wrote: post #44
stefan_ wrote: post #34

Earlier quoted context omitted.

Haha, what is that screen?! "We didn't keep our part of the contract, but we are charging you anyway"? How on earth did that make it all the way into the app.

Here you wonder what the programmers implementing this were thinking

They were implementing what they had been asked to.
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