UberEats took unauthorized amount (and not willing to pay it back)
1–10 of 171 posts
Re: UberEats took unauthorized amount (and not willing to pay it back)
#2Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#3Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.
£4 over a million customers soon adds up.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#4In the US one would consider escalating to the Consumer Financial Protection Bureau, since this seems like lying (the price before the button press is different from the price after).
Not sure if the UK has a similar ministry you could appeal to? Though one would consider the risk of being banned from Uber Eats over $4.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#5In the US one would consider escalating to the Consumer Financial Protection Bureau, since this seems like lying (the price before the button press is different from the price after). Not sure if the UK has a similar ministry you could appeal to? Though one would consider the risk of being banned from Uber Eats over $4.
Risk being banned from a service that stole your money and refused to give it back? You chargeback and move on with your life.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#6In the US one would consider escalating to the Consumer Financial Protection Bureau, since this seems like lying (the price before the button press is different from the price after). Not sure if the UK has a similar ministry you could appeal to? Though one would consider the risk of being banned from Uber Eats over $4.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#7Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.
I care. I've grown very embittered by big tech I want people to continue call out their bs.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#8Sometimes I've had the same intial screen with the code applied only to be told after trying to place the order that my account was not eligible for the promotion. I was sent back to the same screen with the appropriate amount (without the promo applied).
Judging by the screenshots, this could be the case so I will hold my judgement.
Edit: Just wanted to make this clearer, a way to reproduce this would be:
Take screenshot of code applied.
Place order.
App tells you the code didn't apply and sends you back to the order screen with the full price displayed.
Place order.
Take screenshot of receipt.
Boom UberEats scammed me!
Not necessarily saying that OP is lying but I am too cynical.
Re: UberEats took unauthorized amount (and not willing to pay it back)
#9Probably no one cares as it's only £4, but posting on HN has a therapeutic effect.
Why should a customer pay for bad app design? The app allowed the code to be applied to that specific restaurant. Then backend refused it and customer pays the difference. In what world is that acceptable?
Re: UberEats took unauthorized amount (and not willing to pay it back)
#10Thought it was going to be that post about the resturant that cancelled and Uber Eats took the money anyways, funny that it happened more than once