91–100 of 171 posts
Uber has always been generous with refunds to me. Anyone had this come up and then asked for a refund and not gotten it?
I could see customer service drop as alternatives fall away.
Similar thing happened to me. Uber put a random charge on my card. I totaled up all my orders/invoices and made sure it didn't belong. Then fought with them for a month, every time they either refused to help or told me it must have been someone else in the family. Luckily Discover had my back and refunded the money immediately when I asked. Never used UberEats again. Either way, just lay these transgressions on the…
> maliciously targeting politicians and police I hadn’t heard anything like this. Can you provide details?
I am legitimately surprised to hear that people are still using this service.
UberEats are shockingly bad in my experience (London, UK). They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again. Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restauran…
Similar experience in the US for me. I wrote off UberEats completely after a truly abysmal experience where Uber accepted the order, and the restaurant made it, only for Uber to fail to find a delivery person to deliver it. Except the app gave no errors or notices about this, no "sorry, we can't find a driver right now, hang on..." prompt. Nor did it update the ETA for the order. It just happily kept pushing the ETA…
There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…
I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…
Earlier quoted context omitted.
I have never had to do this, but I always figure that I can just cancel the transaction as fraud via my credit card. Possession is 9/10 of the law and all that. Is there some limitation to this approach that I'm not aware of?
It depends - can you do without whatever account you are disputing a charge for? Amazon, Uber, Apple, Google and so on will basically just immediately close your account when you dispute any transaction. No more access to apps or books or movies associated with that account.
They essentially ghosted me support wise so I did a chargeback. They then banned me from buying games. It took > 100 days to resolve it. Never buy hardware from oculus/facebook directly.
Earlier quoted context omitted.
They were implementing what they had been asked to.
at a certain point you have to take responsibility for your actions and the impact it has on the world. Sure, if you don't do it somebody else will. But what matters is that you weren't the one who did it and dirtied your hands. Yes, the CEO/management are responsible for the overall direction and tactics used by the business but the engineers are also complicit since without them the plan isn't executed.
Normally I'd tend to believe it was a mistake, but after several reports and their lax attitude to them it's clear it works as intended, at least for now.
Similar thing happened to me. Uber put a random charge on my card. I totaled up all my orders/invoices and made sure it didn't belong. Then fought with them for a month, every time they either refused to help or told me it must have been someone else in the family. Luckily Discover had my back and refunded the money immediately when I asked. Never used UberEats again. Either way, just lay these transgressions on the…
> maliciously targeting politicians and police I hadn’t heard anything like this. Can you provide details?
[0] https://en.wikipedia.org/wiki/Greyball
[1] https://www.theguardian.com/technology/2017/mar/03/uber-secr...
There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…
I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…
There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…
I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…