141–150 of 328 posts
Earlier quoted context omitted.
The moment amazon.de turns into this, im gone. The only thing keeping me there is the no-nonsense, helpful, customer support. Any issues i have are always resolved, so it still seems to be working over here.
Being subject to german laws sure helps there.
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
How did you even tell them that they sent the wrong book? When an item I ordered is delivered as the wrong item or when it never arrives, I can only select from a list of items in order to inform them about the bad delivery and none of the items lists "item never arrived" or "wrong item arrived". And there is no other way to complain about the delivery/item--no help chat, no email I can contact.
I haven't read the article, but as a Swede I am stunned by the title. I shop from Amazon a couple of times per month, with Prime subscription. Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish busines…
I have the same experience (in the UK) and I have around 400 orders a year... It's selection bias, people will focus on the one bad experience and ignore the 99% of time where it works as expected.
Earlier quoted context omitted.
Don't forget that Amazon is somewhat new in Sweden. I think we just haven't entered their enshittification phase here. (Swede too)
And because they’re new, we have plenty of homegrown internet retailers for competition. Personally, I avoid Amazon in favor of the others if at all possible, seems like there’s a really significant risk Amazon is going to wipe them out.
What on earth is he talking about? Firstly, I find Amazon fine for goods that are hard to be faked (washing powder, books, etc...). But the real shocker to me is: > That means shopping anywhere other than Amazon has become substantially more inconvenient. and > We’re all still stuck to the platform, but we get less and less value out of it. I've simply started buying all of my electronics, and other expensive goods f…
> you can’t stop enshittification by “voting with your wallet” (those votes are always won by those with the thickest wallets, and that’s the billionaires who made money by enshittifying everything)
Er... Amazon can't run with only the patronage of billionaires? What is he imagining, Elon Musk just buys a billion dollars a day from his mate Jeff? Obviously if the platform gets worse, customers will start switching (en masse) to the 85-90% of global ecommerce that Amazon doesn't control.
Earlier quoted context omitted.
How did you even tell them that they sent the wrong book? When an item I ordered is delivered as the wrong item or when it never arrives, I can only select from a list of items in order to inform them about the bad delivery and none of the items lists "item never arrived" or "wrong item arrived". And there is no other way to complain about the delivery/item--no help chat, no email I can contact.
One of the return options is 'item did not arrive'. You can also select 'I need help with another issue' or something like that, and either chat with support and explain or request a call. (At least, in the UK. Like sibling comment to yours it's the amazing support and returns that makes me shop at Amazon (.de in their case) - I don't recognise the disaster described elsewhere in thread and I probably wouldn't shops…
To get to chat, there are maybe 20 clicks to do. It's a series of menus and the wrong answer at any point leads you back to the prior purchases page.
If you finally get to 'chat', it's a terrible AI which never helps. If you respond incorrectly, AI closes the chat or gives dead end answers.
Only after all of this, do you finally have the opportunity to chat to a person. Often this person has a poor command of the english language too.
I just call now. They've literally made it so calling is 1000x easier.
Amazon is just hilariously, horribly managed these days.
I also temporarily sign up for Prime when I visit US (usually for a week), but recently, unless I order on Sunday of my arrival and deliver to one of their lockers, "2-day shipping" or even extra paid same-day-shipping won't arrive by Friday to my hotel (last few experiences in Boston, MA).
Due to only "delivered by Amazon" products having delivery-duty-paid option, I avoid some of the risk of new Amazon, but I need to be extra careful when shopping while in the US.
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
When I contacted customer service, they told me I had to send them a copy of my ID to process the refund. I was really frustrated; I’ve had this account for over 20 years and never had any issues before. I spoke with several representatives, but they all gave me the same response, and a few were even rude and aggressive, something I’d never experienced with Amazon before.
Since I didn’t want to share my ID, I decided to go through my credit card provider (Visa) instead and filed a claim. Visa refunded my money, but shortly after, I got an email from Amazon asking why I’d raised a Section 75 claim (the UK’s credit card protection scheme) and informing me that my account would be closed for fraudulent activity.
I replied with proof that they had received my return and never issued a refund. That was the last I ever heard from them, and the last time I bought anything from Amazon.
I haven't read the article, but as a Swede I am stunned by the title. I shop from Amazon a couple of times per month, with Prime subscription. Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish busines…
My take is that it's because there is still competition in Sweden to keep them on their toes. Once they have decimated the Swedish high street, like they have in the UK, they will start cutting costs.
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
The moment amazon.de turns into this, im gone. The only thing keeping me there is the no-nonsense, helpful, customer support. Any issues i have are always resolved, so it still seems to be working over here.
Never buy from Amazon, especially not .de. Germany has a bunch of alternative online shops that are better.