131–140 of 281 posts
Earlier quoted context omitted.
The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.
The pricing is on another level as well.
Is this really worth article? Czech online shops publish reliability of products for years. 2nd biggest shows reliability, for instance iphone 12 has 99% https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... the biggest shop does inverse how many (1%) used warranty https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm this is worth checking before buying something because 97% reliability is for instance extre…
The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
>>all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account Exactly the same as with Amazon here in the UK then. They have every retailer in this country absolutely beat on their approach to customer support - it's always no faff, easy, often instant refund, none of this waiting 60 minutes on the phone to speak with unhelp…
Consumer laws give a much longer window, and the retailer is responsible for resolving the issue [0], but any time I've had to try and get something replaced after the time limit it's involved going back to the original seller, hoping they still exist in the world of random TM company names. Never understood how Amazon gets away with this.
0: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-...
"The retailer is responsible If what you’ve bought doesn’t satisfy any one of the three criteria outlined above, then the retailer that sold it to you is in breach of the Consumer Rights Act.
This means that your statutory consumer rights are against the retailer – the company that sold you the product – not the manufacturer."
The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
Can confirm, I had that happen with a cable. I filed a warranty claim and the response was "you dispose it, we credit it". When a second cable broke (oh no) they wanted me to send it in though.
Logitech actually ended up sending me two keyboards. First they sent me the same model but with a different layout (but still usable) and when I complained about the layout they sent me a more expensive model with the expected layout. No returns, few questions asked. Excellent RMA experience but that being said their mechanical keyboards AFAIK all have some sort of chronic issue and just aren't worth the price.
Anker didn't ask me to return the earphones but refunded only 1/3 of what I paid (6m remaining in a 18m warranty). Mixed feelings about it though the experience was positive. On general I expect things to last a lot more than the warranted period. Anyway I still have the earphones and they still work (with reduced functionality) so let's say that I remained with a residual + the refunded amount.
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> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ does this for amazon
Cammelx3 is great. I like Keepa as well, especially the chrome extension that embeds the chart on the Amazon page. It also seems to have a bit more functionality.
I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…
The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.
They didn’t seem to reach Day 2 yet either.
If Bezos and company weren’t being either disingenuous or delusional, Amazon has reached day two years ago.
I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…
I've started using this as much as possible, especially during christmas. You find something, "in stock", supposed to be delivered the next day or a day after, you order, then nothing one day, two days, three days, then you call, "yeah, it's still with the distributer, it'll be ready tomorrow", two more days pass, you call again, want a refund, they "cannot refund now", because the product is supposedly in the mail already, then you wait, christmas goes by, and around 15. january you get a call, that they cannot get the item you wanted, and try to upsell some either more expensive or worse option.
Now I just order for physical pickup and "pay there" option.. and if it's not there, cancelling is easy, because they don't have your money yet, and they cannot lie about the item being already sent.