Earlier quoted context omitted.
I looked at a used car (at a new car dealer) a few years ago, and got phone calls , one or more per day for weeks, until I called them back. I realize that maybe the person was forced to do it by their boss, and people hate being ghosted, but it was so far out of my idea of social norms that I didn't want to talk to them even more. If they're not taking the hint after 10 calls with no response, what are they thinking…
wonder if this is just because these places are operated/owned by older people who are used to an era where people called all the time? Norms might have been different then… but even if that’s the case, they should be aware of the current norms.
The salesman was ~half my age, and I knew someone ~twice my age who had bought and serviced a car there and simply said they had no such experience, like I had.
I guess that older people do feel it's more of a faux pas to not return a call. But it's never been normal to go nuclear even so.
I have wondered if the reason for weird stuff at car dealers is simply that, with a commission-based position, you can basically let anybody who thinks they can do it try, and some of them are going to be weird overconfident people.
But I also figure that as a rule, really weird "customer service" is probably management coercion for some stupid reason.