31–40 of 171 posts
UberEats are shockingly bad in my experience (London, UK). They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again. Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restauran…
There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…
How on earth did that make it all the way into the app.
I once worked on a reasonably complex e-commerce system with millions of products, add-to-cart, taxes, promo codes, etc. Every so often, an order total changed between the time that the user saw the total on the confirmation screen and when they actually hit the button to place the order (which seems to be what happened here). This happened because of promo applicability changes, product price changes, products being…
I don't see any reason from the post to believe this kind of race condition is what happened here.
Uber's CS says the promotional code used was not valid for this restaurant, but presumably the app accepted it anyway. That's also likely a validation error, but of a different class.
Contact Google or Apple and tell them their App is fraudulent.
Contact the police about the theft, non emergency line.
Charge back from your bank.
File a complaint with the town chamber of commerce.
Contact your state's attorney general office.
Contact your town's newspaper and tv.
Remember that pounds are not US currency and the advice doesn't apply.
The irony here is that through your own laziness and sloth (who has a $10 order delivered) of wanting your food delivered to you like a machine needs a top off of oil, you become scammed by a tech company seeking to enrich itself and hide behind a cloak of none other than the only thing it knows —- technology.