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Linode Turns 7, Big RAM Increase

blog.linode.com

131–140 of 165 posts

Re: Linode Turns 7, Big RAM Increase

#131
post #42
post #24

Earlier quoted context omitted.

And $12 gets you 512MB on http://prgmr.com/ .

The point is Linode has better service, e.g. 24x7 IRC, responsive ticket system, powerful admin interface.

This is true; But good support is a difficult (and thus expensive) problem; I'm providing a alternative where if you are willing to have slower ticket resolution, you get a discount.

Re: Linode Turns 7, Big RAM Increase

#132
post #20

I switched from Webfaction to Linode about six months ago, because the WF server I was on kept experiencing hard drive failures leading to an unacceptable amount of downtime. Once is tolerable, but they should have replaced the drive then. They didn't, and two months later it failed again. Again they tried to repair the filesystem. It failed two days later again. When I challenged them on this, they admitted they kne…

Nobody can touch their price/performance ratio.

I don't know about nobody, but it seems very good. I downsized one of my machines from a dedicated server at Softlayer costing $234 a month to a ~$40 a month Linode and.. it's doing fine! (Though it's not like I was maxing out the dedi.)

I now have several Linodes, a couple in London, all the rest in Atlanta (which, by my research, seems to be the best US data center for them).

Disclaimer: Linode advertise on my Web site now, but I pay for my hosting and chose them independently - no deals :-)

Re: Linode Turns 7, Big RAM Increase

#133
post #124

Earlier quoted context omitted.

I believe they have 24GB of physical RAM (with the remainder going towards dom0 and the hypervisor).

I find that... unusual. the hypervisor eats 64MiB, and few people use more than 1GiB in the Dom0.

I believe the current Xen hypervisor uses about 128MB now, but yeah — I sincerely doubt it's out of strict necessity, but out of wanting to ensure not to overload each machine with too many nodes. They wouldn't bump down to 22GB because I assume their mobos are dual-channeled.

Or, they're fibbing a bit by using that "on average" language, and they actually have more like 42 or 44 nodes, but wanted the nice round numbers for the marketing copy.

Edit: Oh, I didn't check the username. I imagine you'd know better than I.

Re: Linode Turns 7, Big RAM Increase

#134
post #65

A stupid question: why are the bigger linodes relatively more expensive? You get 512MB for $19.95 and 1024MB for $39.95. If you buy 2x512MB, don't you get twice as much CPU too?

>You get 512MB for $19.95 and 1024MB for $39.95. If you buy 2x512MB, don't you get twice as much CPU too?

If their setup is the way I think it is, your 1024MB instance will have twice the cpu 'weight' as each 512MB instances, so, /in the case of contention/ the 1024MB instance will have twice as much cpu time as the 512.

Of course, my experience has been that cpu usage rarely goes above 50% on most VPS servers, so it makes less difference.

Re: Linode Turns 7, Big RAM Increase

#135
post #110

Earlier quoted context omitted.

I think any money they might have saved by not keeping a backup may now have been negated single handedly by this HN discussion.

I doubt it. Most people who would be good customers for them would realize the complaint was far fetched. They don't need customers who whine about things that far off the gamut. People have suggested that 37signals would suffer from their attitudes towards implementing new features or crap like Gantt charts in BaseCamp, but I don't see them suffering for it, despite the ongoing rants and raves by "high maintenance"…

For me at least the problem is the attitude toward customer data. I would definitely try to be a good customer but there are all kinds of reasons why I might miss a payment. Even if the chance of that happening is 1% it would still be a reason to reconsider competitors even though Linodes specs are better.

Re: Linode Turns 7, Big RAM Increase

#136
post #126

Earlier quoted context omitted.

> expected hosting company to store data for free I've been mocked for my opinion on this before, but ... well, why the hell not? Storage is no longer expensive, and we're talking about not large amounts of data per instance, in an archival situation -- where disk bandwidth isn't an issue and compression is totally doable. So, why not store a copy of deactivated images for 3 months? If anybody's confused about how to…

I've actually had customers who've gotten mad at me for storing data after they cancelled. The concern, of course, is one of privacy. If the feds come knocking with a warrant, if I have the data, I'll give it to them. If I overwrote it, then I can't.

Cancelling and your account being deleted for not paying is different.

Re: Linode Turns 7, Big RAM Increase

#137
post #115

Earlier quoted context omitted.

tl;dr; Didn't back up data/config files, expected hosting company to store data for free

Actually, I don't think it's unreasonable to expect a hosting company to store some data for free. Not in the sense that I'm entitled to it as a customer, but in the sense that it might be in their best interests: if the data is deleted, that's a pretty good guarantee that the client won't reactivate; if the data is saved and it's trivial to reactivate, some percentage of customers will do so.

It really depends on the number of people they get doing this. If there are loads of accounts that are just left to rot, then it might not be worth it doing this. If there are lots of cases like the original poster, then it might be.

Re: Linode Turns 7, Big RAM Increase

#138
post #126

Earlier quoted context omitted.

> expected hosting company to store data for free I've been mocked for my opinion on this before, but ... well, why the hell not? Storage is no longer expensive, and we're talking about not large amounts of data per instance, in an archival situation -- where disk bandwidth isn't an issue and compression is totally doable. So, why not store a copy of deactivated images for 3 months? If anybody's confused about how to…

I've actually had customers who've gotten mad at me for storing data after they cancelled. The concern, of course, is one of privacy. If the feds come knocking with a warrant, if I have the data, I'll give it to them. If I overwrote it, then I can't.

Maybe it would be worthwhile to distinguish between customers who had actively cancelled their accounts and those who had passively stopped paying? With the former, there is the expectation that you will not retain their data. As the originator of this thread shows, when customers' credit cards expire, there is sometimes the opposite expectation.

Re: Linode Turns 7, Big RAM Increase

#139
post #92

This is a coincidence. I had a funny experience with Linode just today! I´ve been in South America for a few months, and I found out that my bank card (visa) expired a little over a month ago. "Hmm," I thought. "I sure hope that my linode is all right. But it´s been less than two months. They will turn it off, but that is all." So I checked my email. Part of the joy of my style of travelling is not checking email for…

For the record: The Planet will cut your server, wipe it, and reassign after 5 days of non-payment. That's standard operating procedure at every server host I've ever used. I'm honestly surprised that Linode gives you 20 days; that's very generous in my experience.

They didn't give him 20 days. He checked it after 20 days. Who knows the grace period for an expired card? I think that deleting the data is a bit harsh for a late payment. How many accounts really get to that point of late payment to where it would be costly for the company to just shut off access to the data until the plan is paid for. A customer oriented policy would be having a grace period of 3 months where the data is still there but they don't delete it. That's good customer service in the exceptional case of late payment/expired card.

Re: Linode Turns 7, Big RAM Increase

#140
post #138
post #126

Earlier quoted context omitted.

I've actually had customers who've gotten mad at me for storing data after they cancelled. The concern, of course, is one of privacy. If the feds come knocking with a warrant, if I have the data, I'll give it to them. If I overwrote it, then I can't.

Maybe it would be worthwhile to distinguish between customers who had actively cancelled their accounts and those who had passively stopped paying? With the former, there is the expectation that you will not retain their data. As the originator of this thread shows, when customers' credit cards expire, there is sometimes the opposite expectation.

Right. This could be as simple as, "Cancel and immediately close your account? y/n ALL OF YOUR DATA WILL BE DELETED."
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