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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

111–120 of 281 posts

Re: Digitec Galaxus now displays warranty score and return rate

#111
post #60

This is just straight up an ad. This should be removed.

Any product announcement is an ad. This happens to be an interesting innovation in online retail, quite on point for this site.

I obviously disagree. Reviews are not a new thing. Yes this is a slightly different spin on it but ultimately it is less information than reviews since we don't know why things were returned.

Re: Digitec Galaxus now displays warranty score and return rate

#112
post #47

Even tough I like this feature. The title is misleading. It doesn't show the return rate of the product you are seeing. Example, Go here, randomly chosen https://www.digitec.ch/en/s1/product/yamaha-rx-v4a-52-channe... And then scroll down and click warranty and then click "Detailed view", it says > How often does a product of this brand in the «AV Receiver» category have a defect within the first 24 months? This does…

Identifying a "product" isn't as straightforward as it seems. Large retailers insist (and get) custom product codes from major manufacturers, which are just a different code slapped onto the same box, but accomplish the goal of making price comparisons impossible. And then you've got more legitimate reasons for different codes, like the same physical product ships with 27 different types of power plugs, warranty leaflets etc for various countries.

Re: Digitec Galaxus now displays warranty score and return rate

#113
post #84

Earlier quoted context omitted.

For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.

* if unopened and unused.

Is your asterisk intended for the EU or the US?

in the EU, you can return things after using them, no problem

Re: Digitec Galaxus now displays warranty score and return rate

#114
post #58
post #34

Earlier quoted context omitted.

I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.

As an avid user of Geizhals/Idealo price comparison sites I wonder why you pick Galaxus over other reliable retailers.

because I care more about service than about 5 CHF.

Re: Digitec Galaxus now displays warranty score and return rate

#115
post #36

Earlier quoted context omitted.

I had the opposite experience. Bought a 75” tv there. It had an extremely uneven backlight (clouding). Support told me to send it in for inspection. Tv broke on the way there. They kept it for three weeks and sent it back without mentioning that the panel was broken on arrival. After that they refused to cover it because it was my fault for not packaging it correctly. We finally settled on 50:50, so I got half my mon…

The having to ship it back is a problem with a lot of warranty these days. I have a BenQ monitor that started failing after less than a year, but since I don't have the original packaging I can't get warranty work. As TVs/monitors get larger, are we really expected to keep all of that packaging in case of warranty issues? I'm just eating the loss and will add BenQ to my list of no-gos but there needs to be a better s…

> are we really expected to keep all of that packaging in case of warranty issues?

Depends on where you live and your consumer protection laws. In some places there are laws/rulings stating that no, you don't need to keep original packaging - especially for statutory minimum warranties.

If there are no laws it's up to the discretion of the seller.

Re: Digitec Galaxus now displays warranty score and return rate

#116
post #88
post #57

Earlier quoted context omitted.

The best part is that the penalty for not paying is just a bigger bill from the same garage.

How much has your bill increased by now?

They have a pretty efficient system to force payment if you don't after multiple reminders.

Re: Digitec Galaxus now displays warranty score and return rate

#117

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

Just spent 400 CHF at Galaxus, same day no charge delivery. Ho hassles.

Re: Digitec Galaxus now displays warranty score and return rate

#118

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ does this for amazon

Cammelx3 is great. I like Keepa as well, especially the chrome extension that embeds the chart on the Amazon page. It also seems to have a bit more functionality.

Re: Digitec Galaxus now displays warranty score and return rate

#119

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ does this for amazon

There's also keepa.com.
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