New attack vector for black hat product manufacturers to abuse and compete on, hopefully it won't devolve into this level of competition though!
Digitec Galaxus now displays warranty score and return rate
51–60 of 281 posts
Re: Digitec Galaxus now displays warranty score and return rate
#52Is this really worth article? Czech online shops publish reliability of products for years.
2nd biggest shows reliability, for instance iphone 12 has 99%
https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk...
the biggest shop does inverse how many (1%) used warranty
https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm
this is worth checking before buying something because 97% reliability is for instance extremely bad compared to 99%, you are 3 times more likely to get faulty piece
there is also monopolistic price comparison website heureka.cz where you can check price history years back, compare all shops and set price tracking with notification covering pretty much all online shops
Re: Digitec Galaxus now displays warranty score and return rate
#53Even tough I like this feature. The title is misleading. It doesn't show the return rate of the product you are seeing. Example, Go here, randomly chosen https://www.digitec.ch/en/s1/product/yamaha-rx-v4a-52-channe... And then scroll down and click warranty and then click "Detailed view", it says > How often does a product of this brand in the «AV Receiver» category have a defect within the first 24 months? This does…
Click on "Returns" instead of "Warranty".
Re: Digitec Galaxus now displays warranty score and return rate
#54I think this is great, and it serves both the interests of galaxus and the user. The user will pick things that have less returns, and in the process galaxus will (hopefully) have to field less returns as well.
Re: Digitec Galaxus now displays warranty score and return rate
#55That's a great policy. I've used them a couple of times recently and was very impressed, now I might just use them even more.
Re: Digitec Galaxus now displays warranty score and return rate
#56Is this really worth article? Czech online shops publish reliability of products for years. 2nd biggest shows reliability, for instance iphone 12 has 99% https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... the biggest shop does inverse how many (1%) used warranty https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm this is worth checking before buying something because 97% reliability is for instance extre…
Yes, I am have never heard of stores doing this. Please add comments of more places where this is done. (I'm from Australia - you only see similar things from consumer groups)
Re: Digitec Galaxus now displays warranty score and return rate
#57The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.
The best part is that the penalty for not paying is just a bigger bill from the same garage.
Re: Digitec Galaxus now displays warranty score and return rate
#58Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…
I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.
As an avid user of Geizhals/Idealo price comparison sites I wonder why you pick Galaxus over other reliable retailers.
Re: Digitec Galaxus now displays warranty score and return rate
#59The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
(In the US) I deal with the manufacturer for warranty claims. How does the retailer know?
Is the system different in Switzerland? Or has this one retailer decided to take on being a arbitrator of warranty claims?
Re: Digitec Galaxus now displays warranty score and return rate
#60This is just straight up an ad. This should be removed.
Any product announcement is an ad. This happens to be an interesting innovation in online retail, quite on point for this site.