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Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long.
The odyssey is modeled after the iliad. Both poems are divided into 24 books and both the trojan war and the voyage in odyssey was 10 years long. Iliad has more lines though - 15,693 (Iliad) vs 12,109 (Odyssey).
Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long.
> Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long. The odyssey is modeled after the iliad. Both poems are divided into 24 books and both the trojan war and the voyage in odyssey was 10 years long. Iliad has more lines though - 15,693 (Iliad) vs 12,109 (Odyssey). https://en.wikipedia.org/wiki/Iliad https://en.wikipedia.org/wiki/Odyssey
I guess it's ok to swap their Customer Obsession leadership principle for dark patterns if it means squeezing out some extra dollars.
In the logic of Amazon, Customer obsession means making sure they remain customers, because Amazon is a net good in their lives. To Amazon, their labyrinthine cancellation process is like tricking your toddler into eating broccoli. Sure, it’s deceptive, but it’s good for them.
Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long.
I was thinking Gilgamesh followed by Sisyphus in the form of an animated caption on John Oliver where a popup dialog continues to ask when the user confirms to cancel with another dialog.
Earlier quoted context omitted.
In the logic of Amazon, Customer obsession means making sure they remain customers, because Amazon is a net good in their lives. To Amazon, their labyrinthine cancellation process is like tricking your toddler into eating broccoli. Sure, it’s deceptive, but it’s good for them.
That's basically the same thing for all companies. Google believes its ads are genuinely useful to its users, so showing ads is a win-win situation for Google and for users. Showing Google users ads is like keep reminding a toddler that broccoli is good.
Earlier quoted context omitted.
That's basically the same thing for all companies. Google believes its ads are genuinely useful to its users, so showing ads is a win-win situation for Google and for users. Showing Google users ads is like keep reminding a toddler that broccoli is good.
No, no one believes this sort of thing except perhaps a tiny minority of halfwits. Don't confuse enforced "company spirit" with reality.
The fact you can cancel online is a good thing though. Some places have you send an email which is terrible. Honestly a unified API endpoint for all this would be a godsend.
My experience cancelling prime was about 6 clicks and it was instant. Could have been 1, sure. But surprises me that the FTC is taking issue. Maybe being big is what catches their eye, while Planet Fitness flies under the radar.
This is why I no longer use my own credit card to sign up for anything if I can avoid doing so. Instead, I use Privacy.com to generate cards for each service, and if a service decides to be a pain in the ass in terms of letting me cancel, I simply shut off its card so I can't be charged.
I feel like this is the dark side of SaaS economics: lots of customers pay for recurring services they don’t use, out of optimism or laziness or something else. Being able to leverage that inertia can be profitable, even if it’s also unethical.