Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
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Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#2This is why I no longer use my own credit card to sign up for anything if I can avoid doing so. Instead, I use Privacy.com to generate cards for each service, and if a service decides to be a pain in the ass in terms of letting me cancel, I simply shut off its card so I can't be charged.
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#3Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long.
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#4I guess it's ok to swap their Customer Obsession leadership principle for dark patterns if it means squeezing out some extra dollars.
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#5Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long.
More Greeks (and Trojans) didn't make it out alive in The Iliad? I do think describing something as an "odyssey" now has generally positive connotations (presumably Honda wouldn't have used it to name a vehicle if we still took it to mean "long and torturous journey")
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#6Not going to mention the Odyssey would have been the more appropriate reference? The Iliad isn't really that long.
I was thinking Gilgamesh followed by Sisyphus in the form of an animated caption on John Oliver where a popup dialog continues to ask when the user confirms to cancel with another dialog.
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#7I guess it's ok to swap their Customer Obsession leadership principle for dark patterns if it means squeezing out some extra dollars.
In the logic of Amazon, Customer obsession means making sure they remain customers, because Amazon is a net good in their lives. To Amazon, their labyrinthine cancellation process is like tricking your toddler into eating broccoli. Sure, it’s deceptive, but it’s good for them.
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#8Four pages and six clicks doesn’t sound that bad to me, tbh.
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#9Four pages and six clicks doesn’t sound that bad to me, tbh.
How does it compare to signing up?
Re: Amazon named its “labyrinthine” Prime cancellation process after Homer’s Iliad
#10That's nothing. You should see what I used to call the program that would kill all the apache2 prefork processes that I was badly sysadmining as a teen. "kill_apaches". Was I enforcing Manifest Destiny, perhaps? Was I part of the brutal campaign to end one Native American tribe? Or did I just not know that:
- killall existed
- I can control num processes
- this brand new nginx thing is probably decent