Does anyone honestly believe this? Even Ellen in the op-ed says
> As the trolls on Reddit grew louder and more harassing in recent weeks, another group of users became more vocal. First a few sent positive messages. Then a few more. Soon, I was receiving hundreds of messages a day, and at one point thousands. These messages were thoughtful, well-written and heartfelt, in stark contrast to the trolling messages, which were usually made up of little more than four-letter words. Many shared their own stories of harassment and thanked us for our stance.
I think most people see trolls as just trolls. People are going to be jerks sometimes - whether under their real name (facebook / youtube) or anonymously.