Earlier quoted context omitted.
It's a nice spread too. They take a 2.9% fee for charging a debit/check card, but pay Visa as little as 0.05% + $0.21.
Nice? 2.9% sounds horrible. Why do we pay that much again?
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Stripe Is the New PayPal
181–190 of 329 posts
Re: Stripe Is the New PayPal
#182I will not use Stripe's services while I see these support issues cropping up.
Re: Stripe Is the New PayPal
#183Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
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Re: Stripe Is the New PayPal
#184Earlier quoted context omitted.
Yeah, except not every Stripe customer knows that the real place to get support is (apparently) Hacker News, rather than Stripe support. The fact that the official channels are non responsive but a post on HN gets an immediate response could be construed as a red flag: the company cares more about avoiding bad PR than about having good customer service.
Well, the "support" here is just much more visible than everything else that we do. We provide support over as many channels as possible: we employ full-time folks in #stripe on IRC, we monitor Twitter, we send thousands of emails every day, we're rolling out phone support, we chat with customers on IM -- and, yes, we reply on HN. Obviously nobody should have to post here, but we'll certainly respond if they do. Frau…
...as in not responding to email? That is certainly a little different.
Re: Stripe Is the New PayPal
#185All of these payments services are going to die within 5 years anyway. Before people get all pissy and down vote this assertion let me you remind you that a massive(and growing) portion of the world has become completely disillusioned with the global fiat currency system(or perhaps just enlightened as to how it works?), regardless, its days are numbered. I am not however entirely convinced that cryptocurrencies, name…
> All of these payments services are going to die within 5 years anyway.
Ooh, can we bet money on that?
Re: Stripe Is the New PayPal
#186Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
I think this is something that sets PayPal apart. Paypal just doesn't seem to care at all. Their customer service is appalling. That being said Patrick, you can't do this forever, the service & support ought to be well without the need of a call for attention. I think this is the 3rd or fourth one in the past 2 weeks. Is something going on at Stripe? Why are these all happening now?
Our overall support response times are actually substantially faster than, say, 3 months ago.
Part of it is, I think, because we're growing quickly -- even for the same problematic case percentage, there are going to be more in absolute number. (And, as Stripe becomes more prominent, the cases that happen will themselves get more attention.)
In addition, the cases that get public attention generally aren't clear-cut. For example, the other discussion on HN a few weeks ago was about a marijuana-related business that most likely violated our ToS.
We care a great deal about providing great support at scale. Each of these cases triggers a lot of internal discussion about how we might have been able to do things better.
Re: Stripe Is the New PayPal
#187Earlier quoted context omitted.
I expect Bitcoin will be global currency.
I want to live in the world where only 7 transaction can occur a second.
Nope. At least soon that won't be the case. (soon as in a few months maybe a year) Check out the lightning network:
http://techcrunch.com/2015/06/13/down-the-blockchain-rabbit-...
"In theory, this distributed micropayment network–the Lightning Network–could scale Bitcoin transactions up to “billions of transactions per day” across the planet, with minimal use of the blockchain and minimal fees (zero, for direct channels.)" Instant and way more than 7 tps... Settled on the blockchain and still decentralized. ;)
Re: Stripe Is the New PayPal
#188Earlier quoted context omitted.
Names and addresses are extremely difficult to verify as spelling, abbreviations, etc. can all come into play. With that said, about 3 months ago I was having problems reloading my Starbucks card with my credit card. The charges would go through on my credit card, the balance wasn't updating on my Starbucks card, and Starbucks system got stuck in a loop somewhere and kept taking money out off my card until I called m…
There are many services that will do data sanitation. It can be difficult but certainly seems in the purview and capabilities of a $170 Billion company (visa). You can get pretty far with with fuzzy matching or just a simple levenshtein distance between name on record and name sent with order.
I understand UPS is probably not the most popular name around here, but their address API is actually quite good. I would also trust them with the data quality as they actually got real people verifying the addresses when packages are delivered.
Re: Stripe Is the New PayPal
#189Earlier quoted context omitted.
Yeah, except not every Stripe customer knows that the real place to get support is (apparently) Hacker News, rather than Stripe support. The fact that the official channels are non responsive but a post on HN gets an immediate response could be construed as a red flag: the company cares more about avoiding bad PR than about having good customer service.
Well, the "support" here is just much more visible than everything else that we do. We provide support over as many channels as possible: we employ full-time folks in #stripe on IRC, we monitor Twitter, we send thousands of emails every day, we're rolling out phone support, we chat with customers on IM -- and, yes, we reply on HN. Obviously nobody should have to post here, but we'll certainly respond if they do. Frau…
No knock on the great work you guys have done to make Stripe easy to use and visible but I'm pretty sure thousands of people try to defraud you every day because you're a platform to transfer money. Money is a popular thing to steal.
Re: Stripe Is the New PayPal
#190Earlier quoted context omitted.
Well, the "support" here is just much more visible than everything else that we do. We provide support over as many channels as possible: we employ full-time folks in #stripe on IRC, we monitor Twitter, we send thousands of emails every day, we're rolling out phone support, we chat with customers on IM -- and, yes, we reply on HN. Obviously nobody should have to post here, but we'll certainly respond if they do. Frau…
Has anyone defrauded you with a bitcoin payment yet? I assume volume is low, but out of that volume has there been any reports of fraud?
It was a genuine question?