151–160 of 329 posts
Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
Sent!
Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
This response alone is why I will always recommend Stripe. The support may need support of its own, but knowing that you can get management's attention fairly easily says a lot of great things about the company and the people working there in my book.
Earlier quoted context omitted.
Did you break their rules? Their terms say that they can cancel your agreement, but only with a 2 months notice: > We can terminate this agreement for any reason on two months’ notice and immediately in certain circumstances Source: https://stripe.com/gb/terms
That says UK.
Earlier quoted context omitted.
> Try for yourself next time you order something online. Makes me wonder why they even collect the data in the first place... You're right, you don't need the billing address to process a payment, although it's not true to say it's not used at all . Sometimes card companies do validate it, it depends on the type of transaction and the fraud profile. Often it's fuzzily matched, so name may not matter. But you can also…
But it seems like you can just give them your Eastern European address for both and get through just fine, no?
Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
This response alone is why I will always recommend Stripe. The support may need support of its own, but knowing that you can get management's attention fairly easily says a lot of great things about the company and the people working there in my book.
Earlier quoted context omitted.
This response alone is why I will always recommend Stripe. The support may need support of its own, but knowing that you can get management's attention fairly easily says a lot of great things about the company and the people working there in my book.
Yeah, except not every Stripe customer knows that the real place to get support is (apparently) Hacker News, rather than Stripe support. The fact that the official channels are non responsive but a post on HN gets an immediate response could be construed as a red flag: the company cares more about avoiding bad PR than about having good customer service.
Fraud-related cases are particularly hard, by the way. Thousands of people try to defraud us every day. (I guess it's a consequence of being highly-visible and easy to set up.) And so the support for those cases has to be handled a little differently.
Earlier quoted context omitted.
>certain circumstances (such as where you breach this Agreement) It concerns me, as this still gives them full power to terminate the agreement immediately anytime they want. They never define what "certain circumstances" are, rather, they just provide one example. EDIT: I would just like to say that I was mistaken. See the reply to my comment. That said, the US terms differ in an important way.
If you click 'Complete details' just below you will be provided with a full list of the circumstances in which they can terminate with immediate effect (although I acknowledge that the ability to terminate simply because a card network/issuer requests this is not particularly transparent (but understandable)): - we determine in our sole discretion that you are ineligible for the Service because of the risk associated…
On the US terms, I see the following sentence:
"We may terminate this Agreement and close your Stripe Account at any time for any reason effective upon providing you notice in accordance with Section A.15 above". It goes on to copy what the UK agreement had, but that one didn't include this sentence.
Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.
This response alone is why I will always recommend Stripe. The support may need support of its own, but knowing that you can get management's attention fairly easily says a lot of great things about the company and the people working there in my book.