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Stripe Is the New PayPal

news.ycombinator.com

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Re: Stripe Is the New PayPal

#31

Post by cagriaksay »

weego wrote: post #17
minimaxir wrote: post #4

> So how could it be true that the payments are unauthorised? Stolen cards, for instance, which may be more likely to happen in some industries than others. While I understand the need for ambiguity with respect to your business operations, this post is too vague to give any understanding as to why Stripe blocked your account.

The post talks about unauthorised charges. There is no way to validate the card prior to Stripe capturing payment, so they certainly are not upset about people using stolen cards on your own site, as you have no way of mitigating that. The migration to Stripe that I handled a year or so ago had 5 or 6 stolen cards/people iterating card lists looking for working cards per day and never had a complaint from Stripe. Onc…

Stripe lets you validate address and zip code prior to charging.

Re: Stripe Is the New PayPal

#32

Post by dangrossman »

weego wrote: post #17
minimaxir wrote: post #4

> So how could it be true that the payments are unauthorised? Stolen cards, for instance, which may be more likely to happen in some industries than others. While I understand the need for ambiguity with respect to your business operations, this post is too vague to give any understanding as to why Stripe blocked your account.

The post talks about unauthorised charges. There is no way to validate the card prior to Stripe capturing payment, so they certainly are not upset about people using stolen cards on your own site, as you have no way of mitigating that. The migration to Stripe that I handled a year or so ago had 5 or 6 stolen cards/people iterating card lists looking for working cards per day and never had a complaint from Stripe. Onc…

> they certainly are not upset about people using stolen cards on your own site, as you have no way of mitigating that

They get upset about it anyway, because Visa/MC mandates it. A reversal ratio above ~1% threatens Stripe's ability to act as a processor. A bit of Googling will turn up plenty of people with terminated accounts for excessive chargebacks, just the same as any credit card processor.

Re: Stripe Is the New PayPal

#33

Post by weego »

This is pure gamification of the site. So many points for making a baseless statement with a most likely heavily edited version of the events and then get exposure just because DAE companies hate us entrepreneurs

Everyone here should know better than this. When I had a problem, I phoned up Stripe and sorted it in minutes. I didn't post on the internet when my business was suffering.

Re: Stripe Is the New PayPal

#34

Post by happyscrappy »

onion2k wrote: post #21
happyscrappy wrote: post #9

Earlier quoted context omitted.

It is quite likely that certain outrage deflating details were left out. Stripe and Paypal are polar opposites in my experience.

"I've had a good experience with Stripe so everyone must have unless it was their fault" is a good example of the Halo Effect. It's entirely possible that Stripe have failed one of their customers without it being the customer's fault. https://en.wikipedia.org/wiki/Halo_effect

I said "quite likely" not "must have" which makes your argument very weak.

Re: Stripe Is the New PayPal

#35

Post by jeffmould »

woodhull wrote: post #20
jeffmould wrote: post #6

Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this developm…

We've run into this as well. It's absurd that a company of their size has no support ticketing system. There have been occasions when we've had to rely on personal relationships with staff at Stripe to simply get an email response to our account questions. Engineering support is great and responsive through IRC but, stripe engineering staff there just shrug if you ask a business question.

Their engineering support is incredible, and their API is well-documented and so easy to integrate. It is hard to believe that they can't spend a little more time focusing on customer support, especially as they continue to add new features and countries the problem is only going to increase. At least adding a public-facing ticketing system would pull some pressure off. I don't necessarily mind waiting for support, it is the not knowing if you even received my support request that can be frustrating at times, especially when there are real dollars at stake.

Re: Stripe Is the New PayPal

#37

Post by [deleted] »

jeffmould wrote: post #6

Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this developm…

[deleted]

Re: Stripe Is the New PayPal

#38

Post by timboslice »

johnnyg wrote: post #28

We've been with Stripe going on a year and a half and they've been one of the most responsive and with it service providers I've ever worked with. Can you tell us how long it has been since you sent the email? There must be some level of fraud prevention in any financial platform. You didn't give many details as to the type of charges you made or evidence past "no one charged back" as to how you made them. This is a…

I think you forgot a word:

>Doesn't stripe get a some say on which transactions will and won't their own network?

Re: Stripe Is the New PayPal

#40

Post by kevinchen »

[deleted] wrote: post #18

[deleted]

My school tracks tickets with ServiceNow extensively and it's one of the worst pieces of software I've ever used. If you want enterprise, at least use JIRA Service Desk. They actually tried to design a good UI.
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