141–150 of 225 posts
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Hey, he stopped having any influence on PayPal behavior years ago. Similar to how Apple decays into senescence when Jobs is not there running it.
When did he get out? PayPal is misbehaving since essentially forever.
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I once ordered some things together with a few friends. The total sum ended up around $3500, much more than I usually buy for. The buy went through and the company got the message from Paypal that everything was ok and the money was on their account. Sadly they had a vacation day (small home-run company) and did not send the items directly. Two days later when they were back, Paypal had just pulled the money back fro…
$20 in 'investigation fees'? can anyone confirm this? I won't use them again if true.
Something else happened here, a 2 day dispute process is not a standard PayPal dispute.
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Why dont you quite them and use service like stripe?
Stripe isn't better. Dispute processes with digital goods are really hard. I'm fairly sure that the evidence that you submit (to paypal or stripe) is actually evaluated by the bank that the customer filed a dispute with. I don't think this kind of thing can really be held against the payment processor. Every bank probably has it's own processes and standards and every payment processor likely feels the same frustrati…
They're a lot more work for the buyer. Filing an unauthorized dispute on Paypal can be done by pressing a few buttons online, and then just hoping for the best. Your bank accounts remain intact, and your Paypal account is restored within 24 hours.
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$20 in 'investigation fees'? can anyone confirm this? I won't use them again if true.
I once had someone initiate a chargeback over 5 transactions of 10$ they paid via CC. It ended up costing me 100$ because on top of the 10$ they charged back, every transaction also added a 10$ fee for being charged back. So I was scammed, and then had to give paypal 50$ for it on top of that.
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I once did a chargeback against an eBay merchant who never delivered. PayPal was no help, and they strongly advised me against the chargeback. Ultimately, charge backs are part and parcel of receiving credit card payment, and as a consumer I am glad they exist.
The real core business competence of a payment processor isn't handling or distributing money, it's dispute arbitration.
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Stripe isn't better. Dispute processes with digital goods are really hard. I'm fairly sure that the evidence that you submit (to paypal or stripe) is actually evaluated by the bank that the customer filed a dispute with. I don't think this kind of thing can really be held against the payment processor. Every bank probably has it's own processes and standards and every payment processor likely feels the same frustrati…
Right, although I believe at Stripe, disputes must be initiated through the buyer's bank. The disputes I am describing are unauthorized claims placed through a Paypal account. Disputes placed directly at the bank are more difficult to initiate and usually result in temporary account closure. They're a lot more work for the buyer. Filing an unauthorized dispute on Paypal can be done by pressing a few buttons online, a…
It's actually quite easy to get customers to provide proof of identity before completing a service. However, after a service is completed, it becomes basically impossible. If we know what to collect before delivery, we can collect it. And if we are confident that we have the appropriate information to win a dispute, then we can sell more confidently and increase our customer purchase limits through Paypal, thereby increasing the amount of revenue we accept through their service. It would be a win/win situation.
> The proposed settlement states that the company will set up a $15m fund to compensate affected customers and pay a further $10m fine to the bureau. Why must there be a fund? Paypal knows exactly who they gave the service to by default, and exactly what interest and other charges they received from them. So why can't they just be ordered to immediately return the full amount to each affected user?
Even here, who knows what data paypal has retained about who used the feature and when?
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I once had someone initiate a chargeback over 5 transactions of 10$ they paid via CC. It ended up costing me 100$ because on top of the 10$ they charged back, every transaction also added a 10$ fee for being charged back. So I was scammed, and then had to give paypal 50$ for it on top of that.
Are you sure those were from PayPal? I've been charged those fees, but they were passing on the fees from the credit card company that the payment came from.
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Right, although I believe at Stripe, disputes must be initiated through the buyer's bank. The disputes I am describing are unauthorized claims placed through a Paypal account. Disputes placed directly at the bank are more difficult to initiate and usually result in temporary account closure. They're a lot more work for the buyer. Filing an unauthorized dispute on Paypal can be done by pressing a few buttons online, a…
To hijack my own post, there needs to be way more transparency on how these cases are decided. If merchants are given a set of rules to follow, and are told what information we must gather to prove payments are authorized, then we can go ahead and collect that information. If our customers refuse to provide that information, and we are faced with a dispute, at least we will understand why we have lost. It's actually…
I'd also appreciate clearer standards, and better due diligence from the disputer's end. It's not fun to get a "won't let me cancel my account" dispute when the 'Cancel Account' button is high visible and the customer never got in touch with anyone in the organization. It's just a mystery. Are they being dumb? Is our UI awful? Accounts are cancelled successfully every day -- what went wrong here?
It's nice to try to keep in mind that we very much live in the future, and although online banking and payments can be frustrating, I'll likely walk into a bank once a year maximum for the rest of my life.