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Macbook screen coating issues

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Re: Macbook screen coating issues

#121

Post by dublinben »

vjvj wrote: post #116
jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

What would you buy instead? This is my 3rd Macbook (best in terms of hardware, bar the display issue and worst in terms of software - too many glitches) and I'm really looking for an alternative when I next replace it.

Dell XPS 13, Lenovo Yoga, etc.

Re: Macbook screen coating issues

#122

Post by ra »

trymas wrote: post #114
jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

For now you are a bit wrong about Apple's not willingness to cover some hardware issues. 2011 MBPs were plagued by burning video cards, and only few weeks ago they accepted that it was an issue. Now if you have 2011 MBP, Apple will change your motherboard or repay your expenses on repairing your laptop (though, I do not know exactly how you must prove it). In support.apple.com this issue is 12k posts long, and was ig…

and it only took them 4 years to acknowledge the issue?

Re: Macbook screen coating issues

#123

Post by UnoriginalGuy »

cssmoo wrote: post #77

This is the sort of reason I stopped buying Apple products. Whilst they use ground-breaking advanced engineering, thermal design and materials and all that marketing garb, I feel merely like the pilot of an experimental aircraft about to tumble out of the sky at any moment. The last three Apple computers I bought ended up being returned on warranty and the replacement sold due to electrical, thermal, software and qua…

> Whilst they use ground-breaking [..] thermal design

Apple has had an overheating problem for the last two to three generations. They used to design the MBP at least to be a mobile workhorse so heat was more important than sleekness, but then their designers got ahold of it and now it is an overheating mess.

Plus the discoloring this thread is talking about is likely due to WHERE Apple hid the vent (i.e. within the screen latch, so it is "invisible," but jets hot air up the front of the LCD constantly causing the glue to fail per the OP).

I've owned recent gen MBP, Surface Pro 3, Thinkpad, and few others. The MBP gets hottest followed by the Surface Pro 3 and then the Thinkpad. Actually my Asus ROG laptop stays coolest (like cold to the touch) but it also weighs incredible amounts.

Re: Macbook screen coating issues

#124

Post by johnward »

_asummers wrote: post #100
rcush wrote: post #98

Earlier quoted context omitted.

Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…

The difference, I think, is that Apple KNOWS about certain problems, e.g. Trackpad. If there's no water damage, then it's clearly a manufacturing defect. In OPs case, they thought he was lying because they'd never seen that issue happen without accidental damage.

A similar thing happened with an HP laptop I owned. They had problems with hinges breaking for no reason other than poor design. I searched online and found a bunch of people had the problem and some got it replaced as a manufacturing defect. I tried for months to get HP to do something about it. Finally I went to my boss who at the time was connected with some HP big shot. Using that leverage is the only way I've ever gotten HP to fix a single thing.

Re: Macbook screen coating issues

#125

Post by johnward »

vjvj wrote: post #116
jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

What would you buy instead? This is my 3rd Macbook (best in terms of hardware, bar the display issue and worst in terms of software - too many glitches) and I'm really looking for an alternative when I next replace it.

I have a feeling a lot of people are going to say thinkpad. I have one and haven't turned it on for a couple years but I still think that's a common suggestion. The dell XPS 13 that someone mentioned in this thread seems like a decent macbook air replacement.

Re: Macbook screen coating issues

#126

Post by johnward »

pedalpete wrote: post #80
sauere wrote: post #78

Problems like this are the reasons why i will only buy Apple notebooks after they get a spec-refresh (upgraded CPU etc., but same technology). I am not willing to be the beta-tester for a $1500++ notebook.

How does that help an issue like this?

I think what they are saying is hopefully there is some mid cycle refresh that fixes this problem quietly.

Re: Macbook screen coating issues

#127

Post by garrettheaver »

I'm one of those with an affected screen. Upper left hand corner has quite bad banding that really get in the way in anything other than neutral light. In no way it this merely a cosmetic issue. As others have pointed out the screen is what you look at and its called anti-glare... preventing glare is literally its function.

I've been buying MacBooks for about 10 years now and quality control wise they seem to be struggling a bit which is to be expected when a manufacturer takes on mass production using edge techniques. Thats no excuse for not fixing the issues that do arise though particularly given the margin they have. My 2006 MacBook Pro is still chugging along whilst I've a 2009 with a few issues (one of which Apple did fix under warranty) and now my 2013 screen is quite literally coming apart.

I'm seriously considering jumping ship at my next refresh but what to is the problem. I actually like the aluminium construction of the MacBook so perhaps the Razor Blade with either Mint or Ubuntu is an option (anyone have any experience of this combination?). It has the added benefit of having a semi-respectable GPU on board for some light-weight machine learning play (again anyone have any experience using a Razor Blade 2014 for this?)

Re: Macbook screen coating issues

#128

Post by johnward »

gambiting wrote: post #82

I've had the exact same thing on a flat screen CRT monitor from 1998 :P This is most definitely a result of cleaning the screen with some detergent that damages the anti-reflective coating, you can achieve the same effect on literally any screen, and someone is trying to make it look like only MacBooks have this problem.

I've used solvents on prior macbook screens. Maybe I shouldn't have but nothing like this has ever occurred. Nothing like this has ever happened on any LCD screen I've owned. It seems like a design flaw or a manufacturing defect to me.

Re: Macbook screen coating issues

#129

Post by cssmoo »

duncanawoods wrote: post #119
TheOtherHobbes wrote: post #109

Earlier quoted context omitted.

A lot of retailers will argue about this. But the law is the law. If you threaten civil action they'll either acquiesce before the case gets to court, or be forced to acquiesce after it gets to court, because there's no defence.

I have had 3 warranty replacements from Apple at around 18 mo. point and the way they handle it disgusts me: They show you a receipt that states the full price replacement and make you sign it and say I must pay. I say no, its within the warranty period. Twice they have then said "unfortunately you did not buy it from Apple so they cannot perform a retailer's replacement" but in both cases I had (from their website).…

Well I went through an approximately similar process in an Apple Store in the UK.

What was proper shit is the Genius Bar dude tore the original printed receipt in half for the initial purchase (handed over to act as proof of purchase) and wouldn't issue a receipt for the replacement machine. Total PITA from a receipt/warranty/tax claim POV and probably completely illegal.

I flipped my shit, spoke to the store manager and was simply asked to leave and there was nothing more they would do.

So yes, scumbags. Makes Dixons and Argos in the 1990s look good.

Edit: ironically my boss just came back from lunch after flipping his shit at them because they want to charge him £200 to replace his iPhone 6 after the WiFi packed in.

Re: Macbook screen coating issues

#130

Post by simonebrunozzi »

pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

I am really tempted by the new XPS 13 (with possibly a dual boot Ubuntu/Windows) instead of a new Macbook Pro 13 retina.

I know that a lot of info is out there. In your case, any comparable experience with Dell support?

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