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Macbook screen coating issues

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Re: Macbook screen coating issues

#111

Post by wampus »

BSousa wrote: post #71
lucaspiller wrote: post #24

Earlier quoted context omitted.

I used baby wipes on my 2006 MacBook and after a few years there were a few minor spots like this, but nothing major. Since then I've been using just a soap based cleaner like iKlear but a generic version without the price tag, on all devices and haven't had any issues.

Be very careful of using baby wipes on sensitive stuff. A lot of them can remove varnish from nails. I was very surprised when I saw this taking in account the intended usage of the wipes.

Alcohol is a common solvent used to create varnish, so it's not that surprising.

Re: Macbook screen coating issues

#113

Post by snsr »

Polyphonie wrote: post #53
X-Istence wrote: post #4

The coating on a MacBook Pro is similar to the anti-reflection coating you can get on glasses. Chlorine and heat will affect glasses, I bet the same can be said for these laptop screens. I have a feeling that with a database of 258 people, you should be able to find out what people are using to clean their screens and damaging them. Cleaning your screen using those bleach wipes is a sure fire way to damage it!

My 1st generation 15" rMBP is getting close to its 3rd year. The original owner bought it in August 2012 and I bought it off him in March 2013. The screen coating is as good as the day I got it. From the onset, I made sure I don't use any solvent- no alcohol or ammonia based window/glass cleaner like Windex. Only water and old, worn, super soft but clean 100% cotton t-shirt (like my 5 year old American Apparel white…

Anecdotal data point; I've always used Windex exclusively on my systems (13" rMBP included) and have yet to have an issue.

Re: Macbook screen coating issues

#114

Post by trymas »

jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

For now you are a bit wrong about Apple's not willingness to cover some hardware issues.

2011 MBPs were plagued by burning video cards, and only few weeks ago they accepted that it was an issue. Now if you have 2011 MBP, Apple will change your motherboard or repay your expenses on repairing your laptop (though, I do not know exactly how you must prove it).

In support.apple.com this issue is 12k posts long, and was ignored for 3-4 years.

Hope it will not repeat with rMBPs as I am owner of one and like to keep screen clean (cleaning by the recommendations of Apple).

Re: Macbook screen coating issues

#115

Post by tonyjstark »

rcush wrote: post #98
pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…

At my company we all use Apple hardware besides screens and one surface and we have a failure rate of around 70% over two years for our MacBook Pros. We had 2 with the graphics problem and 7 had disk failures. 2 others had failing keyboards and trackpads. But since it was always in the 2 year span we didn't had any problems to get them repaired.

Re: Macbook screen coating issues

#116

Post by vjvj »

jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

What would you buy instead?

This is my 3rd Macbook (best in terms of hardware, bar the display issue and worst in terms of software - too many glitches) and I'm really looking for an alternative when I next replace it.

Re: Macbook screen coating issues

#117

Post by jader201 »

vjvj wrote: post #116
jader201 wrote: post #107

I just, last week, bought my first MacBook Pro -- my first Apple laptop ever. It was much more than I usually spend on a single computer. And now I hear about this. Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop. It's not even been 14 days yet, so it's still eligible for return. Would be lying to say I wasn't considering it.

What would you buy instead? This is my 3rd Macbook (best in terms of hardware, bar the display issue and worst in terms of software - too many glitches) and I'm really looking for an alternative when I next replace it.

That's the problem. One of the main reasons I got this was to do iOS development, and it's not like there are any non-Apple alternatives, unless I go w/ a Mac (iMac/Mac Pro/Mini).

But those are not exactly, you know... portable.

Looks like the MacBook Air may not suffer from this problem, so that's a possibility. Though I wanted something larger and more powerful.

Re: Macbook screen coating issues

#118

Post by johnward »

rcush wrote: post #98
pascalo wrote: post #96

Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…

Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…

Apple is probably the only company that comes to mind when I try to think of positive customer service experiences. Even when my apple care expired they still helped me.

My MBP is now 6 years old, still trying to get my employer to replace it. The only problems I had were the HDD going bad (I replaced it with SSD) and the trackpad no longer works (i spilled a drink on it once or twice). I also dropped is in the street a couple times which could have contributed to the HDD failure.

Overall I've never owned any other devices this long with continuous use. With all that being said they are going to need to change their approach on this issue or they risk damaging that support reputation.

Re: Macbook screen coating issues

#119

Post by duncanawoods »

TheOtherHobbes wrote: post #109
cichli wrote: post #93

Earlier quoted context omitted.

It's decided in the Sale of Goods Act (1979), see http://www.parliament.uk/briefing-papers/sn02239.pdf This is also described on Apple's website at http://www.apple.com/uk/legal/statutory-warranty/

A lot of retailers will argue about this. But the law is the law. If you threaten civil action they'll either acquiesce before the case gets to court, or be forced to acquiesce after it gets to court, because there's no defence.

I have had 3 warranty replacements from Apple at around 18 mo. point and the way they handle it disgusts me:

They show you a receipt that states the full price replacement and make you sign it and say I must pay. I say no, its within the warranty period. Twice they have then said "unfortunately you did not buy it from Apple so they cannot perform a retailer's replacement" but in both cases I had (from their website). Once they then said "did you buy from Apple business?" I accidentally said yes and they tried to use that to extract payment. In each case, once you have the dodged the bullets, the genius finally says a prepared statement along the lines of "it is out of warranty so it will cost £xxx but because we will waive the charges this time". The is something like "safety reasons".

It is just so damn deceitful. They are not "waiving charges" and they introduced multiple pressure points to unfairly obtain payment. What really happened was they were compelled to replace a 14 month old product they borked with a software update. I have no idea what the thing with size 6 pt. text and full price listed was that they make me sign. I have to assume they train and incentivise Apple Shop staff to trick you into paying for replacements. Scumbags.

Re: Macbook screen coating issues

#120

Post by jader201 »

How is this site going to use the data? I don't see it ever really mentioning the intention of collecting the various bits of data on its form.

Would be nice if we saw some more information, at least attached to the images. Maybe even some other aggregates, since there seems to be a lot more submissions than they have images.

I think the effort is noble, but would be nice if we had a bit more info behind the intentions of the data being collected.

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