Calling it "cosmetic damage" is ridiculous. The screen's entire purpose is to be looked at. Cosmetic damage to the screen is functional damage.
Macbook screen coating issues
51–60 of 190 posts
Re: Macbook screen coating issues
#52This is a frustrating problem, especially since MacBooks have such a high price tag. However: "The stains start to appear after 12 to 18 months." That's beyond the warranty period of the MacBook. When you purchase a MacBook, Apple makes it very clear that the warranty will expire after a year. I don't think it's reasonable to hold a company accountable beyond their warranty period if the price and warranty are clearl…
One thing though: Apple always states their one year warranty (and tries to push Apple Care). Legislation in your country might disagree and Apple has to adhere to it. In Europe there are vast differences, ranging from 2 to 6 (!) years.
I'm a Macbook Retina owner myself and I'm not happy. Having a 2500 Euro machine that lasts as long as a 400 Euro crapbook?
Re: Macbook screen coating issues
#53The coating on a MacBook Pro is similar to the anti-reflection coating you can get on glasses. Chlorine and heat will affect glasses, I bet the same can be said for these laptop screens. I have a feeling that with a database of 258 people, you should be able to find out what people are using to clean their screens and damaging them. Cleaning your screen using those bleach wipes is a sure fire way to damage it!
My 1st generation 15" rMBP is getting close to its 3rd year. The original owner bought it in August 2012 and I bought it off him in March 2013. The screen coating is as good as the day I got it. From the onset, I made sure I don't use any solvent- no alcohol or ammonia based window/glass cleaner like Windex. Only water and old, worn, super soft but clean 100% cotton t-shirt (like my 5 year old American Apparel white t-shirt).
I know a lot of people go overboard when cleaning the screen. Either driven by OCD, you tend to clean it too often, putting way too much elbow grease and constant use of solvent. At the other end are those who let their laptops get covered in dirt and grime, thus, when they do decide to clean it, it's easy to do too much because that's the required effort.
What I would do is make sure after each use or every night, give your laptop a light wipe or dusting- eg. using a Swifter duster (use the 360º duster instead of the single-sided as it would minimise accidental scraping). If you don't have an old, soft cotton white t-shirt, use a good light colored micro-fibre cloth. Why white or light colored? To easily detect sand or dirt.
Re: Macbook screen coating issues
#54This is a frustrating problem, especially since MacBooks have such a high price tag. However: "The stains start to appear after 12 to 18 months." That's beyond the warranty period of the MacBook. When you purchase a MacBook, Apple makes it very clear that the warranty will expire after a year. I don't think it's reasonable to hold a company accountable beyond their warranty period if the price and warranty are clearl…
Australia has a 'common sense' approach to it. Basically legislation says means Apple has to make sure that their machines must last for a reasonable period of time, considering their price, market power etc. They explicitly mention that would you expect a $400 watch to last longer than a $40 watch.
Apple devices are more expensive than their counterparts, and you would expect them to be made of a high quality and last longer. That's why in Australia Apple provides minimum of two years warranty on all their devices.
Re: Macbook screen coating issues
#55My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…
So Apple has to figure out how to stop people from using abrasive cleaners on their computers that would also cause issues if it came in contact with switches/circuitboard or anything else in a laptop?
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Re: Macbook screen coating issues
#56My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…
So Apple has to figure out how to stop people from using abrasive cleaners on their computers that would also cause issues if it came in contact with switches/circuitboard or anything else in a laptop?
None of the scratches on my MBP are from cleaners. They are 100% from the keyboard touching the screen.
Here's a photo (http://i.imgur.com/gnAqDqk.jpg). First you can see the main scratch is a very straight line. Not something that would come from wiping. Second below the man scratch you can see a pattern of small scratches about every 1/2 inch in pairs corresponding to the corners of keys on the keyboard.
I'd be happy if there was just way reasonably priced way to get it re-coated.
Re: Macbook screen coating issues
#57The coating on a MacBook Pro is similar to the anti-reflection coating you can get on glasses. Chlorine and heat will affect glasses, I bet the same can be said for these laptop screens. I have a feeling that with a database of 258 people, you should be able to find out what people are using to clean their screens and damaging them. Cleaning your screen using those bleach wipes is a sure fire way to damage it!
We aren't damaging it with clearers or at least I'm not. I've never used a cleaner on my MBP ever. All I've done is use a microfiber cloth, no water, no cleaner.
From the pattern of the issue (http://i.imgur.com/gnAqDqk.jpg) you can see it has absolutely nothing to do with cleaning. In fact, it's mostly the edges of the screen that need to be wiped. The center, where the issue is, rarely if ever needs to be wiped/cleaned. On top of that you can see a pattern from the keyboard under the main issue area.
Someone above mentioned heat. Maybe it's closing an MBP after playing a game. They literally get too hot to touch. You have to make sure you fingers don't touch between the keys or else OUCH!
Checking where the area of issue touches the main body of the MBP it's the area between the touchpad and the keyboard that lines up with the area of the screen with all issue.
Re: Macbook screen coating issues
#58My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…
My 13" MB Air does not have this pattern. I've used a microfiber cloth dampened with isopropyl alcohol (no smears / spots) to clean the screen quite a few times without any problems. I don't think the alcohol is a problem (though the solvent could be -- I used lab-grade isopropanol).
The screen on the Air is different to that on the rMBP macs
Re: Macbook screen coating issues
#59Earlier quoted context omitted.
So Apple has to figure out how to stop people from using abrasive cleaners on their computers that would also cause issues if it came in contact with switches/circuitboard or anything else in a laptop?
None of the scratches on my MBP are from cleaners. They are 100% from the keyboard touching the screen. Here's a photo ( http://i.imgur.com/gnAqDqk.jpg ). First you can see the main scratch is a very straight line. Not something that would come from wiping. Second below the man scratch you can see a pattern of small scratches about every 1/2 inch in pairs corresponding to the corners of keys on the keyboard. I'd be h…
I believe its oils from your hands rubbing off on the case, and then onto the screen.
Re: Macbook screen coating issues
#60This is a frustrating problem, especially since MacBooks have such a high price tag. However: "The stains start to appear after 12 to 18 months." That's beyond the warranty period of the MacBook. When you purchase a MacBook, Apple makes it very clear that the warranty will expire after a year. I don't think it's reasonable to hold a company accountable beyond their warranty period if the price and warranty are clearl…
You are witnessing the market adapting.
EDIT: To expand- you are complaining about people complaining about a manufacturer's product. The natural process of market adaptation that you expect might very well involve customers complaining.