101–110 of 190 posts
I have seen many damaged computer screens, desktop and laptop. One of the most common themes is the cleaning solution used to clean the screen. A lot of people admits they are using the common household cleaning solutions to clean the screens.
Great effort. Same issue here. It is clearly a problem in production of Retina. Any other computer i have from apple does not have this issue and is still OK while being older. I honestly feel embarrassed to display my own work to clients on such screen, nevertheless it is really annoying to see the stains all the time during work.
and you should be, you look like a hobo with a broken laptop asking people to pay you for good work. Im surprised you get any clients :)
I have a friend that always makes a huge scene at an apple store when something breaks (latest thing was a failure of the Ati card in a iMac from 2011), he always gets everything fixed, for free. You need to have a big mouth.
Apple's customer service is hell. Don't envy anybody to have to deal with this. The "Cosmetic damage and not covered by warranty" line is similar to what I had as answer when after one week of sitting on a desk without any mistreatment I had a crack in the glass of my pre-retina MBP. Called them and had an endless loop of - "I think this is a manufacturing fault" - "Cracks in the screen are ALWAYS accidental damage a…
Just to show this is anecdotal, I have been using Apple notebooks for many years and have only ever had one problem. That problem was a defective trackpad. The Apple Store replaced the computer outright with the newer model as they were unable to get the part within seven days due to Christmas holidays. I hear good and bad things about customer service of all sorts of companies, but more often than not I have heard p…
I personally had the same experience as GP (but ages ago): Bought an iBook G3 that had multiple main board faults every few months (that was a problem of the whole series). In Germany you can get your money back if a product has the same fault multiple times (i.e. the manufacturer is unable to fix the issue). Both Apple and Gravis, the retailer, acted so horribly despite the perfectly clear law and a clear paper trail of the multiple defects that I had to hire a lawyer to get my money back. Of course I'll never buy anything Apple again - not because of the defects (as said, that can happen to every manufacturer) but rather because of the awful response.
I've had the exact same thing on a flat screen CRT monitor from 1998 :P This is most definitely a result of cleaning the screen with some detergent that damages the anti-reflective coating, you can achieve the same effect on literally any screen, and someone is trying to make it look like only MacBooks have this problem.
and this is one of the reasons we moved on. Any coating is non permanent and will cause problems. You dont pay >$2K for a one year loan of a product, it shouldnt be build to fail.
Earlier quoted context omitted.
I've never used anything but water and a paper towel to clean my screen, and frankly I resent the fact that you and people like you keep assuming that it's user error. The coating is clearly defective. There is very clearly a problem with the screen coating on a (in my case) $3500 machine, and Apple needs to be called out on this one. Bravo to the OP for bring this to light.
> The coating is clearly defective. The problem is that 258 some-odd people, out of the what, several tens of thousands of people who have experienced this issue is not a "clearly" situation. That's, conservatively, about .1% of owners experiencing a problem, and it is entirely within reason to believe the issue is user-caused, baring some reproducible test case.
What grounds do you have for believing that web reach is an accurate estimator for this problem?
And now I hear about this.
Probably one of the most widespread issues -- that Apple is not willing to cover -- in the history of an Apple laptop.
It's not even been 14 days yet, so it's still eligible for return.
Would be lying to say I wasn't considering it.
My 13" MBPr has this stain pattern. Here's my guess, I used an alcohol-based solvent to clean my keyboard and then closed the machine. Now I have stains of the oleophobic coating coming off in the places you'd expect it ... where the keys manage to come in contact with the screen. So I suppose it's my fault, but I have a Lenovo T440s here with a beautiful matte screen that has no need for a fancy oil-resistent coatin…
Earlier quoted context omitted.
> Fortunately we're covered here in the UK for 6 years with a small argument There’s no shortage of consumer protection return periods, it seems - I’ve not heard 6 years before, where is that decided?
It's decided in the Sale of Goods Act (1979), see http://www.parliament.uk/briefing-papers/sn02239.pdf This is also described on Apple's website at http://www.apple.com/uk/legal/statutory-warranty/
But the law is the law. If you threaten civil action they'll either acquiesce before the case gets to court, or be forced to acquiesce after it gets to court, because there's no defence.
This happened to one of my rMBP 15" near the camera, Apple Store told me that its caused by oil in your fingers. They basically said to avoid touching the screen when you open the lid.
"The point, explains Carmine Gallo, who is writing a book on the inside workings of the Apple Store, is to get people to touch the devices. "The main reason notebook computers screens are slightly angled is to encourage customers to adjust the screen to their ideal viewing angle," he says -- "in other words, to touch the computer.""
http://www.theatlantic.com/technology/archive/2012/06/the-sc...