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MacBook Pro Repair Extension Program for Video Issues

apple.com

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Re: MacBook Pro Repair Extension Program for Video Issues

#41

Post by prawn »

jgh wrote: post #5

Well I had one of those 2011 MBPs that failed in this way...this was after my warranty expired and clearly before this repair was issued. They told me it would cost me like $350 or $400 or something to replace the motherboard on the thing. Ended up buying a new MBP and selling the bricked one for $100. There was an enormous thread spanning several years on the apple support forums, so it's a good thing they waited un…

My MBP had this fault and was out of warranty (I'd taken too long to take it in). They replaced the logic board and screen free of charge. I think the amount shown on the zeroed invoice was close to $1k.

Same Apple Store, my wife showed that her iPhone with cracked screen had dust in the camera, assured them the dust predated the screen smashing and they gave her a new phone.

I suspect newly opened Apple stores are granted a budget to go above and beyond in order to build local reputation.

Re: MacBook Pro Repair Extension Program for Video Issues

#42

Post by slantyyz »

JohnBooty wrote: post #2

This is great news, even though it's frustrating that they took so long to "do the right thing." Last year my 2011 MBP failed literally the day before its extended AppleCare expired. Had it failed a day later, I'd have been in some trouble.

>> This is great news

Right now, this is only -good- news for me, because it's not clear what the fix is.

My main concern is what they're replacing the defective boards with. When I replaced my motherboard under AppleCare, they basically gave me a new board with the same design defect. In less than 6 months, I had the same problems, and then my MBP died over the XMas holidays. Lucky me, I replaced it with a Lenovo that came with Superfish installed.

For the news to be great, they'd have to replace my current board with a redesigned board that won't fail again in 6 months. Until more information trickles in from people who have gotten their MBPs fixed, I'm going to reserve judgment.

In any case, I'm very happy that Apple finally decided to make whole the people who have suffered with this problem for the past few years. It was the right thing to do. I do feel badly for the people who sold their units at a significant loss though.

Re: MacBook Pro Repair Extension Program for Video Issues

#43

Post by MatthewWilkes »

ryan_j_naughton wrote: post #32

Late 2011 Macbook Pro here, and I had to get my logic board replaced twice. Thankfully, it was still under Apple Care, but had it not been I definitely would not have paid for the repair TWICE and would have ended up selling the bricked laptop like others did. Given that virtually everyone would have taken their MBP to an Apple Store (even those who decided to not get the repairs), Apple has a list of most people who…

I got a £100 store credit the second time mine failed. The yosemite update makes it crash less hard, but my current one is failing too.

Re: MacBook Pro Repair Extension Program for Video Issues

#44

Post by thom »

Hoping this covers my issues with an early 2013 retina - the system crashes whenever I let it use the discrete graphics, and it's got to the point that I can't let it sleep or power down or it's touch and go whether it comes back. I currently use a combination of NoSleep, gfxCardStatus and blind hope to keep it going.

Re: MacBook Pro Repair Extension Program for Video Issues

#46

Post by bpierre »

I had this model, and the graphic issues started to appear during the last summer. After having acknowledged the situation [1] (Apple doesn’t officially admit there is a problem, and chances are that I will have to pay for a new logic board since I am out of warranty), I went to an Apple Store in the UK for a diagnostic.

I was about to pay for the new logic board, and the person confirmed to me that in case of a recall happening in the future, I would be refunded by Apple. Nice surprise when he asked me where I bought it: since I ordered it on the Apple website, even if it was on the french Apple Store website, they proposed me to replace it using the UK warranty, which is 6 years (!) instead of 1 year in France [2] (I didn’t take the Apple Care).

A few hours after having my computer back, the exact same graphic issues started again. I went back to the Apple Store, and they changed it again. Everything was working fine…

Until two months later, when the sound chip just died: no errors in OS X, but no sound at all (from speakers, microphone or jack plug). I went back to the Apple Store, and they changed the logic board again (it wasn’t a problem because all replacements are covered by warranty).

A few days later, the graphic issues started again. I went back to the Apple Store. Since they changed the logic board three times already, they proposed me to replace the MBP by a brand new one: the latest and high-end model (since they have to replace it with an equivalent), and I even received an external drive since the new models don’t have one, and despite having said that I don’t need it.

I think I have been really lucky: I just wanted to repair it so I could sell it and buy a new model. I ended up with the latest model without paying anything except a few hours spent at the Apple Store.

Lessons learned:

- Buy your Apple computer from Apple if you can.

- You have a 6 years warranty in the UK.

 

[1] http://www.mbp2011.com/

[2] http://www.apple.com/uk/legal/statutory-warranty/

Edit: the legal warranty is 2 years in France, not 1 year.

Re: MacBook Pro Repair Extension Program for Video Issues

#47

Post by ronyeh »

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension.

It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks).

I use gfxCardStatus to force the computer to use the intel graphics card. This allows me to work without random restarts.

Re: MacBook Pro Repair Extension Program for Video Issues

#48

Post by mheiler »

ronyeh wrote: post #47

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension. It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks). I use gfxCardStatus to force the computer to use the intel graphics card. This…

Same here. It's a shame since otherwise this ~5y old computer still is holding up well.

Re: MacBook Pro Repair Extension Program for Video Issues

#49

Post by akent »

josu wrote: post #39
ryan_j_naughton wrote: post #32

Late 2011 Macbook Pro here, and I had to get my logic board replaced twice. Thankfully, it was still under Apple Care, but had it not been I definitely would not have paid for the repair TWICE and would have ended up selling the bricked laptop like others did. Given that virtually everyone would have taken their MBP to an Apple Store (even those who decided to not get the repairs), Apple has a list of most people who…

I don't really think this damaged their reputation, even in the slightest way. I had never heard of the problem, and it seems that even the people that suffered it went ahead and bought another mac: https://news.ycombinator.com/item?id=9079010

I downvoted you because you simply can't draw that conclusion just based on the evidence of one anecdotal account from an affected user and from your own ignorance of the problem. Of course this has damaged their reputation in the minds of some affected users.
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