Remember broken Nexus telephony? This is how Google treats it's customers • Hacker News Board

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#11

Post by adlpz » Fri, Jan 16, 2015, 2:29 PM UTC

thomaslutz wrote: post #7

I will never buy a Nexus tablet or phone again. Still no Lollipop for the razorg.

Google is well know for their abysmal costumer support, but this is just the last straw; a telephone that cannot make calls, not even emergency 911/112. And such issue is marked as "Priority-small" and dismissed.

It was good while it lasted, but it's clear now that Google not only cannot be depended on for their software (see Google Reader), but also cannot be relied on for our hardware needs.

At least they have the search thing...

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#12

Post by Touche » Fri, Jan 16, 2015, 2:29 PM UTC

baggachipz wrote: post #4

tmaly wrote: post #2

I am so glad that I hold off on the bleeding edge android. I am sticking with 4.4 till there is more adoption

It's funny, I actually upgraded to 5.0.1 stock from Cyanogen 11 (4.4.4) because the phone portion stopped working in 4.4.4. Haven't had any issues with calls since then. Now I'm worried that it'll suddenly go south again :( Nexus 4 is clearly the red-headed stepchild in the Nexus family now. If there was a newer Nexus that wasn't the size of an iPad, I'd upgrade; but there isn't. Call me old-fashioned, but I don't li…

The newer versions aren't much better. The Nexus 9 is the worst Nexus device I've ever owned. First it had a rotation-not-working issue that they never acknowledged, then there is a major battery charge problem (mine takes 7 hours+ to charge. That's a full work day) that they also do not acknowledge

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#13

Post by Touche » Fri, Jan 16, 2015, 2:30 PM UTC

patentAbuse wrote: post #5

This is a terrible precedent Google is setting, and it is going to cause considerable harm if it gains traction: It's one thing to stop upgrading "older" devices, but quite another to actually break critical, regulated functionality. The Google employee who decided this was a "small" issue apparently doesn't realize that the inoperation of basic voice functionality of cellular devices is the fuel for fat, deserved la…

I think they are starting to regret the Nexus line as they don't make any money off of it and users have high expectations. You can tell, imo, that they are looking to just slowly kill it off.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#14

Post by pakled_engineer » Fri, Jan 16, 2015, 2:31 PM UTC

I remember reading the google+ page of JBQ a while back where he openly lamented having to do customer support bullshit all day because Google is terribly organized without enough Android staff.

Also the stock lollipop Nexus4 image doesn't fix this, you still have to reboot every so often to get voice back. It will only happen at the most crucial times too given Murphy's law, like phoning a cab in the pouring rain with only 5% battery left, and when I called a girl I met back and ended up calling 4 times looking like a complete inept fool or harassing weirdo when the voice first disappeared.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#15

Post by fishnchips » Fri, Jan 16, 2015, 2:34 PM UTC

Funny, I'd imagine a number of Googlers still have Nexus 4 corp phones. Just curious how that sort of thing is handled internally. You get a new phone issued?

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#16

Post by Kenji » Fri, Jan 16, 2015, 2:35 PM UTC

I don't want to be a nitpick, but it's "its customers". Possessive its (for some reason, the words google, possessive and customers together like that make me feel uncomfortable). Not "Google treat it is customers".

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#17

Post by sean_the_geek » Fri, Jan 16, 2015, 2:35 PM UTC

I have Nexus 4 and can confirm the issue. Never had it in the previous version. So much for the Lollipop update

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#18

Post by poushkarr » Fri, Jan 16, 2015, 2:35 PM UTC

Had to downgrade because of the issue. Can't believe how Google behaves in this situation. My next phone is definitely not a Nexus.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#19

Post by tempVariable » Fri, Jan 16, 2015, 2:35 PM UTC

I'm on CM11 with 4.4.4 and I need to reboot daily to get around this issue. CM just posted an upgrade to CM12 nightly for Nexus 4 and I'm thinking of biting the bullet and taking on that upgrade

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#20

Post by pen2l » Fri, Jan 16, 2015, 2:36 PM UTC

piquadrat wrote: post #10

More than the fact that tickets like this get closed, I find the way that they are closed infuriating. You would think that dozens of comments, many of them with lots of details, would merit a more extensive answer than a single > contact customer support. How about "Thanks for all your comments. Unfortunately, this is the wrong forum to report problems like this. Please contact the Nexus customer support and let the…

The other reason closing tickets is not a good answer: if there's gonna be an answer or a solution, someone who had the problem in the past or just solved it now is going to post it there. Then people googling the problem and arriving at the ticket will not be met just with people who are complaining, but also possibly a working solution.