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Google broke telephony for many Nexus users

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Re: Google broke telephony for many Nexus users

#71
I've had this happen to me a couple times, seems like when I'm doing something on my phone and answer a call, the sound from the app on my phone plays over that call, annoying. Then when I end the call, I no longer get voice on calls until I reboot.

So, basically, don't answer then phone when in an app until an update cures it.

Just about what I expect as far as phones these days, people just suck at making software.

Re: Google broke telephony for many Nexus users

#72
post #66
post #48

Earlier quoted context omitted.

Except for 8.0.1 which hosed cell service for everyone. However, Apple was able to pull the update within hours and release a fix the next day.

And millions of customers stormed shops? Which is the rationale that is provided for carriers taking months to approve updates for everyone but Apple.

I am not defending carriers here. I just wanted to point out that Apple's approach isn't perfect either.

Re: Google broke telephony for many Nexus users

#73
post #5

I've been holding off on the 5.0.1 update due to laziness, looks like that was a good thing.

Yep, I have the update sitting on my Moto X for a week or so. Was tempting,.. good thing I didn't go for it.

Been on 5.0 for Moto X (2014) for a few weeks now without issue. These bug reports appear to be for Nexus 4/5.

Re: Google broke telephony for many Nexus users

#74
post #13

I've seen this issue too on my Nexus 4. Rebooting fixes the problem, at least temporarily. Since I had just used the OTA updates for stock 5.0 and 5.0.1, another redditor suggested that I do a factory wipe. I haven't seen the problem recur yet, but it has only been a couple days. Because of this and other problems (random crashes), if I see any issue again, then I'll downgrade to 4.4.4. My typical uptime for that rel…

I have this too, but have not tried a factory wipe yet. This is quite infuriating, and is the time I have considered moving to an iPhone or other non-Nexus device.

And then people are screaming like spoilt children on the Moto G Reddit and Google+ pages that they are disappointed in Motorola for not providing Lollipop on all models worldwide yet.

It seems that in the end Nexus, etc. are the beta testers for us Moto users. (Though we still get updates faster and more frequently than most other Android phones.)

Re: Google broke telephony for many Nexus users

#75
post #39

I work for a telco (I don't speak for them, usual disclaimers apply). Everyone gets really ranty when operators delay firmware updates. Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware. Most, however, do extensive testing to make sure that customers don't ring up call centres making angry complaints. Carriers (by and large) test the phone to make sure that the network po…

I had accidentally moved $1,000 from the wrong bank account into Google Wallet, and called customer service to try and figure out what I should do, because there wasn't going to be $1,000 in the account I had selected, but Google Wallet was giving me access to the funds already. The CS rep that responded was a nice guy, but had no clue what to do. We started spitballing together some possible ideas, and I suggested t…

I used to work at Google in support. You were not talking to a random engineer - the support people are all dedicated support contractors. Most of the teams are all non-technical and the only thing they know about how the product works is from a two week training where most of the time is spent on learning how to avoid lawsuits.

Re: Google broke telephony for many Nexus users

#76
post #56

Android Lollipop also broke the led indicator at the bottom of my Nexus 5. I can no longer count on it to reliably indicate if I have messages/emails pending on silent mode.

That's intentional. Lollipop no longer has silent mode; instead it has "no interruptions" mode, which considers the LED indicator an interruption. I suspect there are third-party apps that can do a pseudo-silent mode that may work for you.

Re: Google broke telephony for many Nexus users

#77
post #23
post #13

I've seen this issue too on my Nexus 4. Rebooting fixes the problem, at least temporarily. Since I had just used the OTA updates for stock 5.0 and 5.0.1, another redditor suggested that I do a factory wipe. I haven't seen the problem recur yet, but it has only been a couple days. Because of this and other problems (random crashes), if I see any issue again, then I'll downgrade to 4.4.4. My typical uptime for that rel…

It may be a bad generalization since I imagine Google teams for different products don't have that much in common, but it seems to me that since some time Google is pushing more forward and caring less about apps being reliable and bug-free. I've seen errors in inbox, in google music, and most annoying in google photos where I'm unable to access some of my albums (created stories were unavailable for me for about 2 w…

Lollipop definitely feels like a beta release. As for features removed, it feels like this is Google's Windows 8.

I had to download QuickPic to do what Gallery used to do (no-nonsense viewing of media stored on my device, no I don't want your cloud). A lot of text is gone and I have to do a web search to figure out what the icons mean and what I'm supposed to touch to do what I'm trying to do. Using my Nexus now requires me to read the manual. My e-mail went unsynced for days before I figured out how to manually sync it again.

I bought a Nexus to avoid all the crapware, and now Google is churning out the crapware directly to my phone.

Re: Google broke telephony for many Nexus users

#78

I am looking at getting the Nexus 6 and its threads like this that make me think twice about leaving the iPhone. I prefer android, I love my nexus 7 but issues like this are the reason I left android to get the iPhone 5 from a Droid X2. Now, I thought if getting a Nexus google would support it more because my main issue with the Droid was that it was never updated...but now I am concerned.

Long term Android user here, currently w/ a Nexus 4. I've had very few issues with my Android phones. I don't have these issues with 5.0.1.

You act as if Apple hasn't had issues with iPhones either. Remember iOS 8 breaking a lot of phones?

Re: Google broke telephony for many Nexus users

#79
post #39

I work for a telco (I don't speak for them, usual disclaimers apply). Everyone gets really ranty when operators delay firmware updates. Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware. Most, however, do extensive testing to make sure that customers don't ring up call centres making angry complaints. Carriers (by and large) test the phone to make sure that the network po…

Apologies to the sibling posts praising this for a different perspective, but this post goes way too far in the other direction. Yes testing updates is very important. But by "operators delay firmware updates" do you mean never release updates? By "some of them" "stuff the ROM full of bloatware" do you mean nearly all of them? Telcos also love to write and ship their own OS UIs which are themselves full of shoddy workmanship, then never release updates for many of the phones running them.

Listen, it is a shame the telcos get totally thrown under the bus when there's an entire supply chain full of issues, but I don't see what that has to do with this bug except in the sense that "there are bugs" not caused by the telcos.

Re: Google broke telephony for many Nexus users

#80
post #48
post #47

Earlier quoted context omitted.

> compared to millions of customers storming your shops and demanding refunds And yet somehow Apple is able to push updates without carrier approval and this doesn't happen.

Except for 8.0.1 which hosed cell service for everyone. However, Apple was able to pull the update within hours and release a fix the next day.

>Except for 8.0.1 which hosed cell service for everyone.

Only iPhone6 only if you updated a point release in the first hour, not that it is good.

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