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Coca-Cola Disconnects Voice Mail at Headquarters

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Re: Coca-Cola Disconnects Voice Mail at Headquarters

#61

Here's what I want to know: We have Cisco phones, and when I get a VM, the phone's message light comes on. I also get an email with the MP3. If I delete that email without opening it, the message light goes off on the phone within a few seconds. We use gmail for our company email. How on earth do they do that???

With SOFTWARE. It's the latest thing.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#62

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

Anxiety? Maybe. But possibly just annoyance ?

I've definitely encountered both. Having someone fail to pick up the phone to resolve an issue is frustrating. Sometimes that's the best solution.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#63
post #46

Earlier quoted context omitted.

All of our doctors contact us through email. I think they use Epic, and we get all of our test results, appointment reminders, etc. there. With health care regulations forcing electronic records, we'll probably see more of this.

It's tricky with HIPAA, given that emailing almost anything interesting is a violation, since they can't control whether your email provider discloses it or not. The right way to do it is to email people and inform them that a secure system has Very Important Information for them and that they should sign in using pre-arranged credentials to check it. Even that email can be a HIPAA violation if you do it wrong -- for…

Well that's one nuance - another against voicemail for Doctors is that if you truly have an emergency, then it's possible practitioners are liable if you suffer while leaving a voicemail (or as a result of no one listening to that voicemail in time).

Consequently, none of my doctors have a voicemail, so I'm forced to use their app to communicate with them, even if I just want a "you and/or kids are probably ok, come in if things get worse" confirmation.

Very few have an "answering service" that has a real person transcribe and page the doctor (and advise you call 911 if it sounds like an emergency) but I imagine this is too expensive for most.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#64

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

Anxiety? Maybe. But possibly just annoyance ?

Sure, one could merely be annoyed by having to speak in real-time with people with whom one wants or needs to communicate somehow. But others are likely to find that annoyance strange, so that such a preference (or the exposure of it) is likely to also be a source of anxiety.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#65

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

Also depends on the voicemail interface; American iOS users get a fancy voicemail interface in most cases, whereas many of us elsewhere have to go through pure voice and dial, which takes forever.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#66
post #34

Since my company has a PBX I recently change the settings that all voice mails left on the phones are emailed to them, directly, that saves space in the phone server. I rarely listen to the VM I get, I prefer calling first, if no answer then I listen to them.

I rarely listen to the VM I get, I prefer calling first...

My goodness, that's annoying. b^) You're certainly not the only one. At least once a week I leave someone a several-minute voicemail with specific detailed information, questions, or instructions. Then ten minutes later they call back, "what did you want?" MFW...

Keep in mind, these are people whom I would gladly send an email, if they would read their email more than occasionally.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#67

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

I haven't listened to my voicemail in probably two years.

In the age of caller ID, what's the point ? I can see that you called me, and call back.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#68

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

Anxiety? Maybe. But possibly just annoyance ?

I'm sure it's both.

For me, I've never liked how interruptive and demanding phone calls are. I would never barge into somebody's home and immediately insist on attention no matter what they were doing. But ringing phones are like that. So I definitely notice some politeness-related anxiety when I call people.

I also notice a little bit of stage fright with both phone calls and voicemails. Phones rob you of almost all the in-person feedback that lets you judge reaction. And they also don't allow the sort of self-checking and self-editing that text messages and email do. Once you say something dumb or get caught in an awkward pause, it's just out there.

Neither really bothers me, I happily call people and leave voicemails as needed. But I definitely notice the feelings.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#69
post #56

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

personally, i find the absence of feedback when talking to the voicemail to be a little unsettling. I have trouble expressing my thoughts when leaving a voicemail, and I usually ends up texting the person instead. I'm 28 btw

I'm 45, and I definitely notice those feelings despite having grown up with answering machines and voicemail. Composing a text is slightly more work than just blabbing away. But I think it's so much nicer for the recipient that I'd much rather text than leave a voicemail.

Re: Coca-Cola Disconnects Voice Mail at Headquarters

#70

I'm a bit bemused by all of the voicemail hate on here. I'm 42, so I feel I'm in the area between those that hate phone calls (younger, in general) and those that hate texting (older, in general). I enjoy being reachable by people (family, clients, employees, etc.) and I don't want them to have an obstacle to sending me a message. Certainly voicemail is an annoyance but it's also often the best option. Just last nigh…

When I have other ways to contact someone, I feel like leaving a voicemail is slightly inconsiderate, as it is the mode of asynchronous communication that requires the most effort from the receiver.

It's much easier for them to see that they have a missed call from me, or see a text message to see what the call was about, or to read a quick email rather than listen to a voicemail.

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