This is a general problem with reviews. If it’s written text it’s often possible to figure out whether a certain criticism is valid for you personally.
Some people are very sensitive to wait times, I’m just not at all. I can always discount all reviews complaining about wait times because there isn’t enough useful signal there. Sure, even I don’t want to wait three hours for my food, but most people seem to complain way before that and that’s just not relevant information to me.
Contrary, when people tell me what a great experience they had with the staff and that the owner came to their table and chatted with them I know I should probably avoid that restaurant because I just can’t stand any staff or owners acting like they are my best friends immediately.
So, sure, for written reviews it’s often possible to see whether a criticism is relevant for your own personal tastes, but all those review places also implement star ratings and those are used to display and filter the places you are shown in the first place. So you might not even see a place you like because it got bad ratings based on (completely valid, by the way, I’m not saying other people have to also be as tolerant of wait times as I am!) factors you personally don’t care about.
This affects other places as well, for example apps in app stores. I’m not sure how to solve this, to be honest, but that seems like a cool problem to tackle. I’m imagining Netflix-like personalised lists of restaurants or hotels you might like, not these dumb global star ratings.
Does this already exist somewhere? I feel like it should. Surely someone must have already tried that …