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How a bug in Dropbox permanently deleted my 8000 photos

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Re: How a bug in Dropbox permanently deleted my 8000 photos

#131
post #46

Just curious why more people don't learn about and invest in home NAS's? Something like Synology would be pretty good at storing 8000 important photos. It is still a single point of failure, but its one I control.

It's a hassle to learn, admin, and it's more likely to eat your data. Many people do not have real internet connections at home so they could assign it an ip and access it remotely. Plus it's hard to buy a good one unless you go for generous overkill. And after 2 years you have yet another vendor abandoned Linux device with remote vulnerabilities on your home net. (I still prefer it to cloud storage though)

Thanks for the point of view. I personally love the Synology at home and have a spare disk for cases where I may have a failure. I would say, barring something catastrophic, that I am set for another 3-5 years, which is fine. I would most likely buy a new model Synology 3 years from now and continue expansion. They also offer another disk shelf you can addon.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#132

Sync is not backup. Sync is not backup. Sync is not backup. My strategy: a big external drive used for Time Machine, and a subscription to Backblaze. Both of these are all about retaining multiple versions, recovering from accidental deletion, and continuously backing up in the background. Dropbox is about syncing stuff between computers.

Dropbox keeps deleted files and previous versions of files for 30 days. With Packrat, a free feature for all paid accounts, Dropbox keeps deleted files for the lifetime of the account. How is Dropbox not a backup provider? It may not be a very good backup provider, depending on your point of view, but it clearly markets itself as a backup provider ("your stuff is always safe in Dropbox and can be restored in a snap")…

I didn't realize they were now marketing themselves as a backup provider. Tsk.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#133

Sync is not backup. Sync is not backup. Sync is not backup. My strategy: a big external drive used for Time Machine, and a subscription to Backblaze. Both of these are all about retaining multiple versions, recovering from accidental deletion, and continuously backing up in the background. Dropbox is about syncing stuff between computers.

I too am a Backblaze customer but beware: backups of deleted files are deleted after 30 days.

Huh, I didn't know that. My first line of 'oh shit I deleted a thing' is Time Machine, since it's right there next to my external monitor and won't require waiting for a download.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#134
This is clearly a problem for the reputation of dropbox.

On their website they market the service as:

"Even if your phone goes for a swim, your stuff is always safe in Dropbox and can be restored in a snap."

With this message in mind, and a valuation of roughly >>10$ BILLIONI think, you can have very very high expectations regarding the data retention of their service.

Also, the whole point of using a service like dropbox is to remove friction/time investment regarding the standard backup/sync tasks.

If you suggests to handle multiple harddisk backups locally+offsite, that is fine except that not everyone wants this kind of time investment and cost associated with a do-it-yourself backup service and rather depend on a service provider that they can trust.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#136

Earlier quoted context omitted.

Dropbox keeps deleted files and previous versions of files for 30 days. With Packrat, a free feature for all paid accounts, Dropbox keeps deleted files for the lifetime of the account. How is Dropbox not a backup provider? It may not be a very good backup provider, depending on your point of view, but it clearly markets itself as a backup provider ("your stuff is always safe in Dropbox and can be restored in a snap")…

I'm paying for packrat on top of pro. Are you getting it for free?

No, I just misread the help page. Thanks.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#137
post #95

Earlier quoted context omitted.

Is Dropbox a backup service? Nope. Dropbox is folder synch, a network version of a pendrive. Dropbox makes no guarantees about the durability of the data on their servers, which are merely a browsable cache. Use proper backup services, instead, like Memopal.

Hardly. "Dropbox is a home for all your photos, docs, videos, and files". -- https://www.dropbox.com/tour/1

Not to mention EVERY time I put an SD card in my machine dropbox does the pop-up and offers to store my photos in their cloud.

Its actually more than a little annoying.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#138
post #47

Earlier quoted context omitted.

My point is that, for some reason, we have been conditioned to believe that bugs and data loss are just something that happen as opposed to something that service providers, who we pay money to, are charged with avoiding. We hold software to a much lower standard of quality than we hold other products and services.

* we have been conditioned to believe that bugs and data loss are just something that happen They're something that happen to unregulated services that cost $8/month. If I paid $8/month for electricity, water or Internet access, yeah I'd expect yearly blackouts. To get an SLA you have to pay more.

Would this bug not have happened with Dropbox for Business?

And didn't Microsoft make an absolute fortune releasing buggy as shit software throughout the entire 1990's?

Re: How a bug in Dropbox permanently deleted my 8000 photos

#139
As I said to someone the other day after dealing with yet another failure by Dropbox to do the safe thing or even the reasonably-recoverable thing with our data: "One reason I'm not worth a billion dollars is I would never have let Dropbox ship like this!"

Doing sync on top of an existing filesystem, making it work with existing apps, maintaining solid transaction semantics, and having a simple, understandable user model -- you just can't do all four. The Dropbox experiment has now shown that "correctness" doesn't matter, commercially speaking.

Re: How a bug in Dropbox permanently deleted my 8000 photos

#140
Dropbox has one of the worst websites on the Internet. Seriously!

E.g. people have mentioned that "packrat" would have helped in this situation. But try finding that service from the pricing page. Hint: NOT THERE. Someone here linked to some explanation in their "help" section. Seriously? Such an important feature is only mentioned under "help"?

Even if you go to sign up for the paid version, Dropbox Pro, packrat isn't mentioned [1]. Their horrid website alone is enough for me to not want to do business with them.

Someone else here has succinctly summarized the situation [2]:

   One reason I'm not worth a billion dollars
   is I would never have let Dropbox ship like this!
[1] https://www.dropbox.com/upgrade [2] https://news.ycombinator.com/item?id=8105548
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