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How to find your Uber passenger rating

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Re: How to find your Uber passenger rating

#181

Post by ulfw »

rdl wrote: post #88
brandonbloom wrote: post #58

Earlier quoted context omitted.

Just guessing what he meant: The black cars in NYC with an iPhone on the dashboard running the Uber app aren't necessarily getting 100% of their fairs via Uber. If they see you as a potential client, they'll still try to pick you up off-network. If you already hailed an Uber, an unscrupulous driver may potentially tell you "Yeah, I'm from Uber". Although I'm not sure how they'd convince you to pay cash.

I was at W NY finishing my talk for HOPE X with my cospeaker; we were speaking at 2300h Friday so we took an Uber Black from the W to the Hotel Penn around 2100h. An Uber came within 2min of us calling it, approximately the right time, and we were a bit distracted. Walked over to the town car displaying the U logo, and I don't recall exactly, but somehow "You're Marc, right?" got exchanged, and we got in. The driver…

> south asian gentleman

I am not sure the word gentleman means what you think it means ;)

Re: How to find your Uber passenger rating

#182

Post by rsefer »

politician wrote: post #93

I have absolutely zero interest in my Uber passenger rating. If they decide to start being ridiculous, I'll decide to start taking cabs again -- at least the cabbies generally have a clue about how to get to places, and don't bother with questions about "what route would you like me to take you on". The fastest route, thanks.

Here in Chicago, regular cab drivers ask the route question all the time. I've read that this is asked in hopes you tell them a non-optimal route that takes longer. My response is almost always "the fastest way is fine."

Re: How to find your Uber passenger rating

#183

Post by wnissen »

aetherson wrote: post #175
politician wrote: post #170

Earlier quoted context omitted.

Well, remember that you're paying by the mile or minute. Unless you want to rack up additional charges, I'd suggest asking for either the shortest or fastest route. That's why I don't like the preferred route question. Do I want to pay more for a longer trip? No.

From my experience with cab drivers (not Uber drivers), the idea is supposed to be that if you do not have a preferred route, the driver takes the most efficient route based on some kind of gestalt between lowest cost and fastest service. The deal is, some passengers are convinced they know the best route from point A to point B, and will accuse drivers of trying to con them if they don't take that route. So if the p…

The other thing is if you realize you get long-hauled, Uber support will respond to a query from you and adjust the fare if appropriate. Try that with a cab.

Re: How to find your Uber passenger rating

#184

Post by rdl »

ghshephard wrote: post #137
tjdetwiler wrote: post #34

Earlier quoted context omitted.

Lyft provides a picture of the vehicle that will be picking you up.

Lyft provides you a picture of the Vehicle and the driver. It really improves the customer experience - I'm always interested in who my next driver will be - and choose lyft just because of this feature.

I don't really understand the need for pictures of drivers, personally (except maybe as a means of authentication/identification, but once you go past race/sex/age/etc., I'm really bad at IDing people from faces); I judge people based on a lot of things, but generally not things visible in photos. I'd probably judge someone as a driver based on type of car and condition of car more than anything else; DMV driving record, whether the person is local, etc. would be even more desirable.

Re: How to find your Uber passenger rating

#185

Post by matmann2001 »

aetherson wrote: post #175
politician wrote: post #170

Earlier quoted context omitted.

Well, remember that you're paying by the mile or minute. Unless you want to rack up additional charges, I'd suggest asking for either the shortest or fastest route. That's why I don't like the preferred route question. Do I want to pay more for a longer trip? No.

From my experience with cab drivers (not Uber drivers), the idea is supposed to be that if you do not have a preferred route, the driver takes the most efficient route based on some kind of gestalt between lowest cost and fastest service. The deal is, some passengers are convinced they know the best route from point A to point B, and will accuse drivers of trying to con them if they don't take that route. So if the p…

I had a situation with Uber where the driver missed an exit, even though he had a GPS and it was telling him to take it. I think it was an honest mistake, and not him trying to run up the meter. But it bugged me that he didn't bother to do anything about it. That missed turn made the trip nearly 10 minutes longer and I had to pay for it. There should be some way for the driver adjust the fare to compensate for when stuff like this happens.

Re: How to find your Uber passenger rating

#186

Post by dnautics »

matmann2001 wrote: post #185
aetherson wrote: post #175

Earlier quoted context omitted.

From my experience with cab drivers (not Uber drivers), the idea is supposed to be that if you do not have a preferred route, the driver takes the most efficient route based on some kind of gestalt between lowest cost and fastest service. The deal is, some passengers are convinced they know the best route from point A to point B, and will accuse drivers of trying to con them if they don't take that route. So if the p…

I had a situation with Uber where the driver missed an exit, even though he had a GPS and it was telling him to take it. I think it was an honest mistake, and not him trying to run up the meter. But it bugged me that he didn't bother to do anything about it. That missed turn made the trip nearly 10 minutes longer and I had to pay for it. There should be some way for the driver adjust the fare to compensate for when s…

there is - the driver can end the ride early based on an informal estimate of the ride length. There used to be an insurance issue with this (not covered after the passenger leaves), but no longer.

Re: How to find your Uber passenger rating

#187

Post by dnautics »

saalweachter wrote: post #15

Are there any drivers in the audience who can tell us what different ratings mean?

it's actually really hard to tell what the passenger rating is. It only flashes on the screen momentarily. Lyft, on the other hand shows it up until you pick up the passenger. This is helpful, one time I called a passenger as a courtesy and got a really really belligerent tone, and i noticed his passenger rating was really low, and so I told him, "sorry, not worth the effort".

Re: How to find your Uber passenger rating

#188

Post by rdl »

madeofpalk wrote: post #144
rdl wrote: post #88

Earlier quoted context omitted.

I was at W NY finishing my talk for HOPE X with my cospeaker; we were speaking at 2300h Friday so we took an Uber Black from the W to the Hotel Penn around 2100h. An Uber came within 2min of us calling it, approximately the right time, and we were a bit distracted. Walked over to the town car displaying the U logo, and I don't recall exactly, but somehow "You're Marc, right?" got exchanged, and we got in. The driver…

> Uber needs some superior authentication system for drivers; btle or wifi or flashing indicators on the phones themselves would be nice. Ultrasonic tones on microphone/speaker might work. > I'm used to fearing kidnapping and extortion by drivers (Middle East, Thailand, etc.), but not so much in NYC. Or just better education on the lo-fi authentication you're supposed to use: have the driver ask for your name. 'Are y…

The problem is if it's not computer-driven, people who are drunk/distracted/etc. will bypass it. It needs to be automatic but overrideable, but obvious to the user when he overrides it, vs. merely omitted.

Re: How to find your Uber passenger rating

#189

Post by dnautics »

flog wrote: post #43
madeofpalk wrote: post #25

Earlier quoted context omitted.

I'm not a driver, but I know enough about Uber to answer this... Drivers are prompted to rate their passenger immeditely after the trip, in the exact same manner as riders rate their driver. Then, when a trip is offered to a driver, they're shown the potential customers rating (and other details), then the driver will choose to accept the job or not

I ask a lot of questions: The Uber training, apparently, is that driver's should only ever rate their customers a 5, or a 1. That's it. A customer is either great and a 5, or an asshat and a 1.

I don't know who told you that, because that's not what I was told. I drive for Uber, and there aren't specific 'codes' for ratings.

On lyft, on the other hand, 5 means good, 4 means needs work, 3 means "don't match us up again" and 2 and 1 mean "recommend deactivation", 1 means "dangerous".

Re: How to find your Uber passenger rating

#190

Post by wernercd »

stevekinney wrote: post #140
zobzu wrote: post #119

Earlier quoted context omitted.

So because some people are colorblind or just blind lets not do it. Great logic. I think we should also disable voice calls. Some people are deaf.

Agreed. I also think we should remove the displays on phones. Some people are blind.

We should remove this thread because some people can't read. Goodbye internets :(
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