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How to find your Uber passenger rating

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Re: How to find your Uber passenger rating

#21

Post by jlees »

zobzu wrote: post #14

I've only had a few rides and ive 4.9 (ie someone didnt rate me 5.0). Meh. Then again, I don't feel bad rating drivers because they sell me a service, I'm rating that (it wouldnt even have to include their name - it probably shouldn't. then again I'm european, we seem to have slightly different ethics). I feel bad that they rate us because we don't provide them with anything. That rating is going to be saved, sold an…

Not necessarily. Drivers rating the passenger is a defence against passengers rating the drivers low, and also a way for Uber to keep quality standards high by stopping 'bad' passengers from using the service.

Re: How to find your Uber passenger rating

#22

Post by madeofpalk »

refrigerator wrote: post #12
korzun wrote: post #10

Earlier quoted context omitted.

Tip is included in the ride, you can't adjust it. This is not very scientific. I got 4.8 which means absolutely nothing to me.

It means nothing to you but remember that you're not supposed to see these - a 4.8 probably means something to the driver.

For what it's worth, drivers with a rating of less than 4.3 or so are booted from the service.

I've heard of people in my city having trouble and getting a driver to accept, most probably due to him having a low rating (whereas I never have trouble finding a driver)

Re: How to find your Uber passenger rating

#24

Post by AVTizzle »

zobzu wrote: post #14

I've only had a few rides and ive 4.9 (ie someone didnt rate me 5.0). Meh. Then again, I don't feel bad rating drivers because they sell me a service, I'm rating that (it wouldnt even have to include their name - it probably shouldn't. then again I'm european, we seem to have slightly different ethics). I feel bad that they rate us because we don't provide them with anything. That rating is going to be saved, sold an…

Just like any other marketplace transaction, we the buyers do provide the suppliers (drivers) with value. Equal value, of course.

Much of that value is automated in the form of our credit card details in our Uber app. But we do provide value in a few other forms: not being obnoxious, not trashing/puking in their car, not harassing them physically or verbally.

All these things happen to taxi and Uber drivers regularly, so there IS a need to keep the demand-side riders in check. It's analogous to eBay or AirBnB's two-sided rating systems.

Also, it's not fair to state as fact that our consumer buyer ratings will be "saved, sold and shared eventually." If Uber were a free consumer app with an unclear revenue source, that'd almost certainly be the case. But Uber isn't in the business of needing to sell that data. On the contrary, any marketplace data they hold is competitive advantage over other driver/rider services. They have at least some incentive to keep that proprietary.

Re: How to find your Uber passenger rating

#25

Post by madeofpalk »

saalweachter wrote: post #15

Are there any drivers in the audience who can tell us what different ratings mean?

I'm not a driver, but I know enough about Uber to answer this...

Drivers are prompted to rate their passenger immeditely after the trip, in the exact same manner as riders rate their driver. Then, when a trip is offered to a driver, they're shown the potential customers rating (and other details), then the driver will choose to accept the job or not

Re: How to find your Uber passenger rating

#27

Post by beggi »

rdl wrote: post #26

I don't get why Uber doesn't tell me the exterior color of UberX cars coming to pick me up. I have no idea what a "Nissan Versa" is; knowing it's a blue minivan would be helpful.

I agree - it seems like much better design to tell you the color of the car picking you up :)

Re: How to find your Uber passenger rating

#29

Post by jaredsohn »

jlees wrote: post #21
zobzu wrote: post #14

I've only had a few rides and ive 4.9 (ie someone didnt rate me 5.0). Meh. Then again, I don't feel bad rating drivers because they sell me a service, I'm rating that (it wouldnt even have to include their name - it probably shouldn't. then again I'm european, we seem to have slightly different ethics). I feel bad that they rate us because we don't provide them with anything. That rating is going to be saved, sold an…

Not necessarily. Drivers rating the passenger is a defence against passengers rating the drivers low, and also a way for Uber to keep quality standards high by stopping 'bad' passengers from using the service.

>Drivers rating the passenger is a defence against passengers rating the drivers low

I don't see how this it the case, assuming that drivers don't know what passengers rated them before rating the passenger.

Re: How to find your Uber passenger rating

#30

Post by _croz »

zobzu wrote: post #14

I've only had a few rides and ive 4.9 (ie someone didnt rate me 5.0). Meh. Then again, I don't feel bad rating drivers because they sell me a service, I'm rating that (it wouldnt even have to include their name - it probably shouldn't. then again I'm european, we seem to have slightly different ethics). I feel bad that they rate us because we don't provide them with anything. That rating is going to be saved, sold an…

>I feel bad that they rate us because we don't provide them with anything.

You provide them with the "I didn't vomit in your car" service.

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