Earlier quoted context omitted.
“As I said, there is always a small risk, but if you look, you will see that this is less than the probability of...” Sacha held up her hand. “Please, Doctor. Don't try and confuse the issue.” --- Education attempt, and rejection of such education, in three sentences. After previous education attempt (plus a pamphlet) and rejection of such education. What more should the doctor have done?
Doctor attempts to educate in a format of his own choosing. Patient rejects. Doctor then rejects patient. Normally when something doesn't work, you look for reasons why it doesn't work. You then take some educated guesses at what might be blocking success, and try altering your approach. After some trial and error, you eventually discover how to make it work. This doctor-patient situation is the same kind of thing, e…
If the other party is unwilling to have a conversation (to the point where she attempts to leave when he won't give the binary answer), there simply is no way to "look for reasons why it doesn't work". The doctor shows his willingness and interest in having a discussion at the end, where he supports her asking of a non-binary question. What's most unfortunate in this tale of what it took to get to the patient to that place.