51–60 of 356 posts
This is why I hate to pick up the phone to talk to companies and instead want automated systems where I can fill out forms and get my job done under 3 minutes, no questions asked.
Earlier quoted context omitted.
Chargebacks are no different than simply ceasing to send in payments for a service: It sounds pat, but can haunt you years later when massive penalties and interest appear on your credit report.
Source please? Every time I've filed a chargeback on my credit card (American Express), they have been completely transparent with the status of it. When I submit the chargeback, I'm credited the amount of it. If I lose it, I also lose that credit, and I owe the amount of the chargeback. Are you saying that comcast will negatively affect your credit score because you submit a chargeback to them after they failed to c…
If you have a contract with a vendor, decide that you don't like the product any more and decide to cancel through a chargeback, that has literally zero influence on the status of the contract with the vendor. You've simply failed to make a payment. Whether the credit card company likes your recording or not is irrelevant.
So those vendors, which in this case is Comcast, can absolutely destroy your credit rating in such a case. I mention this because invariably when payment disputes come up, someone says to just do a chargeback, yet this is no different than simply deciding to stop paying for something.
Earlier quoted context omitted.
Just because they ask it doesn't mean you have to answer; I'd just say "I'm not continuing this conversation until you inform me you've canceled the service", then put the phone on speaker and do something else until he came around.
"The customer declined to continue with the cancellation process."
Step two: send the letter via certified mail to the company whose service you're cancelling, cc'd to your state attorney general's office.
Step three: there is no step 3.
Earlier quoted context omitted.
Chargebacks are no different than simply ceasing to send in payments for a service: It sounds pat, but can haunt you years later when massive penalties and interest appear on your credit report.
Source please? Every time I've filed a chargeback on my credit card (American Express), they have been completely transparent with the status of it. When I submit the chargeback, I'm credited the amount of it. If I lose it, I also lose that credit, and I owe the amount of the chargeback. Are you saying that comcast will negatively affect your credit score because you submit a chargeback to them after they failed to c…
The other alternative is to play their game with their customer service and get them to agree to properly cancel the service.
They don't transfer you to customer retention and you'll be off the phone in a few minutes.
I've cancelled Comcast a few times before when ATT had a better deal and it was never this bad. They usually try to give me a better deal but sorry I've made my decision thats why I am calling, if you gave me a better rate to begin with I might not be leaving. With Comcast you can usually just hang up and call again if you get an employee with an attitude. This method works with tech support too, hang up and try agai…
I can't believe I got interrogated when I signed up for service. Worst customer service ever.
There's only one easy way to cancel service with a company like Comcast. You have to lie and tell them you're moving to a city that they don't serve. They don't transfer you to customer retention and you'll be off the phone in a few minutes.
I've heard multiple times now that it's hard to cancel contracts at various providers, but I don't really see how this is an issue. If the official way (according to the contract) to cancel a contract is a phone call, what difference does it make if the remote party accepts this cancellation? Just state that you are cancelling the contract, make sure to get a recording (if legal in your jurisdiction) and chargeback a…
The continuation of provided service, followed by a bill in the mail.
make sure to get a recording (if legal in your jurisdiction)
And how exactly do you prove that it is a recording of a conversation with Comcast if their lawyers decide to dispute it?