221–230 of 238 posts
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So your complaint is that a support line for businesses is only available during business hours.
I get calls at 3am for outages. Remind me what business hours are again? Plenty of domain & DNS providers offer 24/7 x 365 support.
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Domain name registrar like Hover, NameCheap, NameBright and NameSilo still do not yet support DNSSEC (nor have an ETA for it!). Here is a list of DNSSEC supporting registrars: https://www.icann.org/en/news/in-focus/dnssec/deployment Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot: https://www.dynadot.com/ They have a (custom) 2FA app and 2FA SMS. BTW this fri…
That registrar list is way out of date. Sadly, none of the entities involved nor historical list maintainers have made it easy to find an updated one, but if they did, Joker would be on it. https://joker.com/faq/content/6/461/en/dnssec-support.html
If your registrar currently accepts DS records, please
send an email with subject "DNSSEC REGISTRAR UPDATE"
and body containing company name, country location, URL,
what TLDs you accept DS records for, whether your Web
interface supports DS records, whether you provide
DNSSEC signing services to dnssec@icann.org and the
Security team will add your registrar to this DNSSEC
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I get calls at 3am for outages. Remind me what business hours are again? Plenty of domain & DNS providers offer 24/7 x 365 support.
There are plenty of SaaS/infrastructure providers that don't provide phone support until you're spending $5K/month with them, even for outages.
There are plenty I can get Live Chat and/or 15min email responses out of. That is all I really require to do business with an infrastructure provider.
SaaS, I'd be fine with business hour support. SaaS failures don't directly cost me money and/or reputation.
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Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible. I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail. Their callcenters process thousands of calls per hour…
> I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail. Maybe not for a $12 domain registration but Amazon does in some cases. I'm also pretty sure that is what Google's Cloud Platform Platinum offers if you are willing to pay enough. [This part is just a guess]
First, the last thing I want on the internet is a monopoly. Google, for all intents and purposes, is a monopoly when it comes to search and advertising. Because of that it has unique power to attempt to own other areas. If Google was known for great customer service and generally benevolent behavior this might be OK. The reality is that many of us have had really ugly experiences with this company.
I don't buy the distinction being made in terms of paid vs. unpaid services. Every Google service is paid. Every single one of them. Don't think so? Then why doesn't Google turn off ads on "free" services? No, people are paying with cash or with eyeballs-on-adds. Either way Google is monetizing each and every set of eyeballs in some way. "Free" is an illusion.
Competition is great, but Google is not a competitor it's a nassive search monopoly that could easily use that monopoly to favor any one of it's products over competitors who depend on Google search and rankings for their very survival.
At a minimum it is a potentially huge conflict of interest. If Google registers your domains, hosts your sites, runs your ads, places ads on your site, runs your email, provides your analytics and provides your search-based traffic you are one button click away from various incredible nightmare scenario each and every morning 365 days per year.
So, no, thanks, but no. I've been saying "no" to you for years, ever since that time you behaved badly, cost my clients a huge chunk of their business and all we could do was scream at a computer monitor.
No, thank you. I will stick with other excellent choices for domain registration. I will also stick to Linode and AWS for my servers. And I will stick to building sites supported by something other than advertising revenue. I will also host my own email, which isn't hard at all. I will use your analytics and, if needed, I will do some advertising with you. Alhough, lately, using Facebook intelligently for that last part is producing better results.
In other words, having learned my lessons I will not allow my clients or myself to walk into a situation where you can hurt us by behaving as you often do.
I just can't see trusting Google. Trust is one of those things that costs massively more to regain once lost. Google has done absolutley nothing to regain the trust of those of us who have seen what can happen.
Live long and prosper.
So it is now possible to give Google, who is solely responsible for a high percentage of your site's traffic, access to: - Your traffic (Search) - Your analytics (Analytics) - Your income (AdSense) - Your advertising (AdWords) - Your hosting (App Engine) - Your DNS (Cloud DNS) - Your domains (this) That gives their search algorithm a pretty full picture of who owns your website, where you get your content, how much c…
> So it is now possible to give Google ^^^^^^ I believe you misspelled "NSA"? Jokes (sorta?) aside, this betrays a serious failure in the way many people use network services such as those in your list - they often lack a second source . Since when did it become ok to have only one supplier for your mission-critical needs?
1. Can't pay with bitcoin so staying with namecheap 2. Google offers 0 support 3. Google rolls over to quickly to copyright requests, whats to stop them from pulling the domain from under you No thanks
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There are plenty of SaaS/infrastructure providers that don't provide phone support until you're spending $5K/month with them, even for outages.
Yes, but it also includes email support. There are plenty I can get Live Chat and/or 15min email responses out of. That is all I really require to do business with an infrastructure provider. SaaS, I'd be fine with business hour support. SaaS failures don't directly cost me money and/or reputation.
https://aws.amazon.com/premiumsupport/pricing/
Because you don't get any support whatsoever past forums without paying for it directly.
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Could you provide the exact link for this? I have looked to no avail.
It's an included service when you use them to manage your domain names. https://www.gandi.net/domain/whois/ http://wiki.gandi.net/en/domains/private-registration http://wiki.gandi.net/en/contacts/privatewhois From the home page, it's at the bottom of the green box under "Every domain name includes".
Gandi support used to be the best. Now that domain isn't they core and only business, support quality is falling. Fast.
I have an old account. And some point they migrated my old account. And now my domain is flagged as a business type domain, which it isn't. It is lock as they changed it themselves. When I've contacted them, they did not want to fix it. They messed up, denies it and won't fix it. So, for me, not so great customer support ... Anyway, I'm moving away, domain by domain.
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Are you doing anything interesting with DNSSEC?
gkg.net supports a restful api to update DNSSEC DS records https://www.gkg.net/ws/ds.html FYI
(Slightly confused by this board.)