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Google Domains

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Re: Google Domains

#201

Post by pdkl95 »

chatmasta wrote: post #199

So it is now possible to give Google, who is solely responsible for a high percentage of your site's traffic, access to: - Your traffic (Search) - Your analytics (Analytics) - Your income (AdSense) - Your advertising (AdWords) - Your hosting (App Engine) - Your DNS (Cloud DNS) - Your domains (this) That gives their search algorithm a pretty full picture of who owns your website, where you get your content, how much c…

   > So it is now possible to give Google
                                   ^^^^^^
I believe you misspelled "NSA"?

Jokes (sorta?) aside, this betrays a serious failure in the way many people use network services such as those in your list - they often lack a second source. Since when did it become ok to have only one supplier for your mission-critical needs?

Re: Google Domains

#202

Post by antr »

ep103 wrote: post #17

So now my domains can be hosted by a company famed for its responsive and transparent customer service!

Sadly, it's not that different to most other domain registrars.

Re: Google Domains

#203

Post by moe »

argaba wrote: post #184
moe wrote: post #155

Earlier quoted context omitted.

And... you think your call is going to make an outage get resolved quicker, or what do you want to call them for? The callcenter agent will type your inquiry into the exact same ticket system that your email would have ended up in.

Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible. EDIT: its not just for total system outages, it can be things which are localised to your cluster, or whatever - who knows. This is why these services are offered. To give those who need the piece of mind that if shit goes wrong, the company you're…

Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible.

I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail.

Their callcenters process thousands of calls per hour. Yours is, quite literally, a drop in the bucket.

They have monitoring in place where one of the metrics is is elevated support inquiries. However, you only appear in that bucket after someone, and usually not the callcenter agent, has triaged your ticket.

Re: Google Domains

#204

Post by joelrunyon »

jggonz wrote: post #63
anigbrowl wrote: post #25

Earlier quoted context omitted.

I would far rather deal with Google than GoDaddy or some of the other domain registrants I've dealt with. I realize some people have had poor customer service experiences with Google, but mine have always been OK. Obviously I speak as a consumer, if I were running a business depending on Google services my support needs would be more urgent and my expectations higher.

I haven't had a bad experience with Google's technical support either, but their technical support tends to work like this: 1. Hunt for solutions to your problem on forums. 2. Discover the magic link where you can submit a form with a message regarding your problem. 3. Sit back and wait for 24 hours. 4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved. Communicatio…

You have a strange definition of "support"

Re: Google Domains

#206

Post by spacefight »

toomuchtodo wrote: post #4

http://domains.google.com/about/features.html Integration with Google cloud resources (a la AWS Route 53), 10 million lookups/year free, pricing appears off the bat to be $12/year, free private registration. And support! "With Google Domains, you get phone and email support (M-F, 9am to 9pm EST)."

So 10 mio lookups free. That means they will log each and every lookup... more tracking.

Something they said they won't do on 8.8.8.8.

Re: Google Domains

#207

Post by dcc1 »

1. Can't pay with bitcoin so staying with namecheap

2. Google offers 0 support

3. Google rolls over to quickly to copyright requests, whats to stop them from pulling the domain from under you

No thanks

Re: Google Domains

#208

Post by john2x »

Garbage wrote: post #180
Thiz wrote: post #124

They stole $200 from my adsense account accusing me of clicking my own ads, which I never did. Their automated system never let me prove I didn't do it so they just stole my money. I give a flying fuck if I was a false positive in a huge corporation with millions of customers they can't serve all with quality support. No, Im not giving them my business never again until they apologize.

I don't know if this is true or not, but some guy has "leaked" some information about AdSense "fraud" - http://pastebin.com/qh6Tta3h

Wouldn't keeping someone earning $5000 on AdSense make more sense financially for them?

Re: Google Domains

#209

Post by seguer »

StavrosK wrote: post #151
mattzito wrote: post #123

Earlier quoted context omitted.

It's been years since I worked in the domain name space, but as I recall vaguely, part of the registrar accreditation agreement is that you have provisions to transition your customer domain names to another registrar in the event you stop being a registrar, voluntarily or involuntarily. The way this has worked in the past (again iirc) with other companies is that the registrar wholesale migrated their names to anoth…

I had to move my domains from an unresponsive/dead registrar (NameTerrific). I emailed Tucows (the parent?) and they sent me a domain migration code for the domain. It was pretty simple, luckily.

I had to do the same thing from NameTerrific but got my migration code from the top-level.

The worst part is that I was "in contact" with the owner via Twitter, and he assured me that he would totally look into things at some point in the near future..

Re: Google Domains

#210

Post by motters »

chatmasta wrote: post #199

So it is now possible to give Google, who is solely responsible for a high percentage of your site's traffic, access to: - Your traffic (Search) - Your analytics (Analytics) - Your income (AdSense) - Your advertising (AdWords) - Your hosting (App Engine) - Your DNS (Cloud DNS) - Your domains (this) That gives their search algorithm a pretty full picture of who owns your website, where you get your content, how much c…

Having briefly looked at this I don't think I'd recommend it, especially if you are a "non US person reasonably believed to be outside of the US". Minimising dependency on Google, or any single company for that matter, is a good idea.
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