121–130 of 238 posts
"No additional cost for private registration" is badly required in the industry, and glad to see Google take the lead. Also, there should be an option to 301 redirect your blogspot blog to a domain held by Google. Lots of bloggers have outgrown their .blogspot.com blogs.
Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc? Their target audience doesn't know how to work with registrars, which puts them in the worst possible situation when Google Domains is dropped. Will they help their users transition to other registrars?
The way this has worked in the past (again iirc) with other companies is that the registrar wholesale migrated their names to another provider who purchased them at a discount.
I've never been through the process personally, but given the quantity of registrars that are going into and out of business from time to time, I'm sure it's a process that's been pretty well standardized.
I give a flying fuck if I was a false positive in a huge corporation with millions of customers they can't serve all with quality support.
No, Im not giving them my business never again until they apologize.
[0] http://domains.google.com/about/img/sprites/features.png
> We aren’t ready for everyone to join yet (you currently need an invitation code to buy or transfer a domain), so we want those who join to play an active role in helping us improve. We're working hard to offer our customers the best domain experience possible, and we welcome your input, questions and feedback.
For a company that is notoriously bad at communicating with its customers, this is the one thing I would expect Google to not get right. Even at the private invite scale, I seriously wonder if Google will be communicating with customers with the tact and empathy required of good customer service.
Earlier quoted context omitted.
Gandi ( https://www.gandi.net/ ) is quite well-known for having free private domain registration.
And unlike many such services, they still list you as the owner of the domain; they just mask the email/address/phone information.
There are two main ways to mask domain name whois information: 1) go through a proxy service, i.e., a company buys the domain under their name and gives you control, or 2) effectively use another entity's contact information with the exception of name, which is what Gandi does.
a) is rather risky to both parties. You do not own the domain, but another entity does. If you somehow lose the domain name or the entity holding the name goes under, you won't be able to get it back because it technically never belonged to you. The holder is also now legally responsible for the domain name.
b) is a much safer route with the constraint that your name must be attached to the domain name. This makes it so you always remain responsible for and the registrant of the domain name. It is yours.
Earlier quoted context omitted.
I would far rather deal with Google than GoDaddy or some of the other domain registrants I've dealt with. I realize some people have had poor customer service experiences with Google, but mine have always been OK. Obviously I speak as a consumer, if I were running a business depending on Google services my support needs would be more urgent and my expectations higher.
I haven't had a bad experience with Google's technical support either, but their technical support tends to work like this: 1. Hunt for solutions to your problem on forums. 2. Discover the magic link where you can submit a form with a message regarding your problem. 3. Sit back and wait for 24 hours. 4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved. Communicatio…
Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc? Their target audience doesn't know how to work with registrars, which puts them in the worst possible situation when Google Domains is dropped. Will they help their users transition to other registrars?
Has Google ever "sunset" a product they actually charge money for? That might help us understand what they'd do in this case. But I don't think there's a lot of precedent there.
So now my domains can be hosted by a company famed for its responsive and transparent customer service!
When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.
