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The Worst SaaS Cancellation Policy on the Internet

sitebuilderreport.com

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Re: The Worst SaaS Cancellation Policy on the Internet

#41

Post by logn »

re_todd wrote: post #33
nfriedly wrote: post #18

Earlier quoted context omitted.

What exactly do you need?

Cheap linux hosting for my php and wordpress projects.

If you want a general VPS:

Digital Ocean, Linode, Rackspace, Amazon EC2, Google Compute Engine

Digital Ocean lets you provision the lowest spec servers of all those, for $5/mo.

edit: if you just want Wordpress, check out https://aws.amazon.com/marketplace/ although I've never tried that service. They give you a VPS with various apps pre-installed, e.g., https://aws.amazon.com/marketplace/search/results/?page=1&se...

Re: The Worst SaaS Cancellation Policy on the Internet

#42

Post by steven2012 »

jusben1369 wrote: post #25
rstupek wrote: post #23

Earlier quoted context omitted.

Believe it or not a chargeback doesn't have to be for things you consider fradulent. We see people all of the time chargeback for services provided. All you need to do is issue the chargeback. 99.99% of the time it will go through

I know it's abused like this as you say. The point is that for merchants for whom there's a lot of buyer remorse (dating sites etc) they enact clear steps to show you knew what you were doing and will then dispute those chargebacks (they have to or else they will get dropped)

Merchants very very rarely win chargebacks. They can represent all they want with proper documentation, and they may even win the first chargeback, but that win can easily be reversed by the credit card company, if the customer is persistent enough, with no explanation to the merchant. I know this because I've worked in credit card processing.

So any time you run into an issue with a merchant, if they look like they are acting in bad faith, you should just chargeback and stop wasting your time.

Re: The Worst SaaS Cancellation Policy on the Internet

#43

Post by cpayne »

squeed wrote: post #34
dlgeek wrote: post #6

I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).

You're not wrong. But then they seem to be sending the accounts to collections.

I had a similar experience with GoDaddy. The magic trick was to put it in writing. An email was sufficient, make sure you are explicit - "Thank you for my free trial that commenced on xx/xx/xxxx. I do not wish to proceed. Please cancel my account"

Then, when / if they reply with whatever upsell they offer, I replied with - "I sent you this email on xx/xx/xxxx. Again I repeat, I want to cancel my account. If you charge me, I will raise this with my bank as an invalid transaction"

When I got charged, I printed off the emails (there were 3 incidents, 12 - 15 pages per incident) and I emailed this to the bank. Like magic! The bank reversed the transactions.

Keep the emails somewhere safe. If a collections agent were to call, I would supply them with the 12 - 15 pages.

Remember, when you initiate the chargeback, it is the vendors responsibility to prove you initiated the purchase. Not the other way around.

Re: The Worst SaaS Cancellation Policy on the Internet

#46

Post by steve_benjamins »

brok3nmachine wrote: post #45

1and1.com actually allows cancelation online. I found this out years ago, when the pain became unbearable from using their services for over 8 years. https://cancel.1and1.com Oh, and I attained this URL after calling customer support.

Author here: actually the article talks about this- you're unable to cancel the My Website (their most popular service) using that website.

Re: The Worst SaaS Cancellation Policy on the Internet

#47

Post by re_todd »

logn wrote: post #41
re_todd wrote: post #33

Earlier quoted context omitted.

Cheap linux hosting for my php and wordpress projects.

If you want a general VPS: Digital Ocean, Linode, Rackspace, Amazon EC2, Google Compute Engine Digital Ocean lets you provision the lowest spec servers of all those, for $5/mo. edit: if you just want Wordpress, check out https://aws.amazon.com/marketplace/ although I've never tried that service. They give you a VPS with various apps pre-installed, e.g., https://aws.amazon.com/marketplace/search/results/?page=1&se...

Great, thanks!

Re: The Worst SaaS Cancellation Policy on the Internet

#48

Post by re_todd »

wishinghand wrote: post #40
re_todd wrote: post #33

Earlier quoted context omitted.

Cheap linux hosting for my php and wordpress projects.

Hell, Hostgator can service that need pretty well. Digital Ocean would be cheaper, but you gotta know how to set things up yourself.

I'll check them out, thanks!
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