The Worst SaaS Cancellation Policy on the Internet
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The Worst SaaS Cancellation Policy on the Internet
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Re: The Worst SaaS Cancellation Policy on the Internet
#2Gosh. I can't stand 1&1. When I was in undergrad I bought my first domain from 1&1 because I really had no idea where to buy them.
I've received phone calls from them for 4 years. The always end with "Yes sir, we will remove your number from our list"....so either I'm on a lot of lists or they are lying to me.
Re: The Worst SaaS Cancellation Policy on the Internet
#3I absolutely loathe 1&1, i've taken more than a few clients off of their hosting and its been an absolute nightmare EVERY TIME. A client of mine got so annoyed with their service they stopped paying and asked me to move everything out of there. After umpteen phone calls and emails i managed to do it, but it took weeks. I ended up having to pay to reinstate the service just so i could get access to it in order to move it, and since the client had lapsed on their payment, it had eventually went to a debt collection agency, because of that, 1&1 had refused my money, said i had to instead pay the agency, they would then tell 1&1 and then reinstate the service.
Was an absolute nightmare...
Personally, i think these are the kind of companies that should be bought by the big boys, because there's SO MUCH opportunity to win here. They have a massive user base that is VERY poorly looked after, buy the company, fix shit like this, and you can make a huge impact. Another option would be to try and topple the incumbent, doesnt take as much money but its a lot harder.
Re: The Worst SaaS Cancellation Policy on the Internet
#41and1 has extremely aggressive telemarketers.
They once called my computer illiterate father who can barely speak english and instructed him to go to trial.1and1.com to sign up for MyWebsite.
Another time I refused the MyWebsite trial and the aggressive-pissed-off guy on the phone signed me up anyway. Twice. I finally got $350 refunded after months of complaining.
Always hang up the phone. Yell "no no no" and hang up immediately. Always. They use phrases like "I'm going to sign you up for that so you're all set." and "ok you're all set with the mywebsite service". They don't ask you if you want a trial. They opt you in. It's up to you to interrupt them.
I love their services however.
Re: The Worst SaaS Cancellation Policy on the Internet
#5I was scammed into adding on the website builder to my package. I was sitting at work and I received a call. I took it and a sales guy started trying to sell me on this. I explicitly asked him whether I would see any recurring charges if I said yes to this trial and then took no further action, and he assured me that was the case. I really just wanted him to shut up so I could go back to work. Imagine my surprise 4-6 months later. I was looking at my invoices and I notice this line for the builder! They did reverse the charges (I had just received the second bill and they bill quarterly), but it had to be done over the phone and during east coast business hours. Well, I work those hours.
Re: The Worst SaaS Cancellation Policy on the Internet
#6I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).
Re: The Worst SaaS Cancellation Policy on the Internet
#7I remember well over 10 years ago when I first used 1and1 when they started aggressively advertising.
Piss poor service, a few years and a couple hundred bucks in erroneous charges later and I finally managed to cancel them but not before getting sent to collections and having the only stain on my credit (which has long since gone away). The collections agency they use is as bad as they are.
They are truly among the absolute worst service providers on the internet, along with the similarly-famous Network Solutions.
Avoid at all costs.
Re: The Worst SaaS Cancellation Policy on the Internet
#8I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).
This experience reminds me of when I looked up my credit report the first time. You know, that 'free' deal to see the score and all.
Turns out I was unwittingly put into a monthly plan, after an undisclosed-as-trial period with no refund. In order to cancel, I waited for about thirty minutes for an agent, then said "No, I would not like to continue" for another thirty minutes. These guys were ran by Experian.
I wonder how "chargeback" would be received by such a company.
Re: The Worst SaaS Cancellation Policy on the Internet
#9I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).
especially in the hosting industry, chargebacks are usually a HUGE pain in the butt for businesses to handle. In most cases where a chargeback would make sense I would go as far as to keep trying to talk to support to get the issue resolved. In 1&1's case.... no holds barred :P
Re: The Worst SaaS Cancellation Policy on the Internet
#10Ugh, these guys really are the worst. I had a credit card expire, and instead of letting me just update the card details, they sent it to a collection agency and when I called their customer support to just give them updated details they refused to help out. So you know what? I'm never going to pay them. Assholes.