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The Worst SaaS Cancellation Policy on the Internet

sitebuilderreport.com

31–40 of 48 posts

Re: The Worst SaaS Cancellation Policy on the Internet

#31
post #16

This is very timely, I was thinking about signing up with 1 and 1. Can anyone recommend an alternative with similar services and price?

If you're looking to do ecommerce, http://BigCartel.com/ is good. If you need more generalized functionality, including ecommerce, http://Squarespace.com is really nice.

Re: The Worst SaaS Cancellation Policy on the Internet

#34
post #6

I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).

You're not wrong. But then they seem to be sending the accounts to collections.

Re: The Worst SaaS Cancellation Policy on the Internet

#35

File an FTC complaint about them, and a BBB one, and send a complaint to Dun & Bradstreet while you are at it, and post something on ripoffreport if they are still around. Then change your credit card # ( get a new number / card ) Sounds like these guys are exploiting the same flaw in CC payments that a number of phone services, domain name registrars, buyer protection services, etc exploit which is that there is no…

Shouldn't even a somewhat small proportion of customers hitting them with chargebacks cause them to lose their merchant account fairly quickly? Is there some way around that, or does it just not work the way I think?

Re: The Worst SaaS Cancellation Policy on the Internet

#36
post #6

I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).

I know what you're saying but a chargeback is really for a charge that you believe is fraudulent/have no idea why it was made. That's certainly not the case here. So folks like 1&1 usually have proof that you willingly signed up for the charge. If that happens you can be blacklisted and other merchants suddenly won't accept your card. It then costs $99 to get off that list.

You willingly signed up for the charge, then you canceled (or at least made a reasonable effort to inform them that you wish to cancel), and any charges beyond that point are fraudulent. "Fraud" isn't just "someone stole my card". "The merchant charged me when they shouldn't have" qualifies just fine.

Re: The Worst SaaS Cancellation Policy on the Internet

#37
post #8
post #6

I've found with businesses like this (though not 1&1 specifically), the magic word is "chargeback". It helps you cut through the bullshit because if they get too high a percentage of chargebacks, their credit card processing fees go up (and they can even lose the ability to charge cards).

This experience reminds me of when I looked up my credit report the first time. You know, that 'free' deal to see the score and all. Turns out I was unwittingly put into a monthly plan, after an undisclosed-as-trial period with no refund. In order to cancel, I waited for about thirty minutes for an agent, then said "No, I would not like to continue" for another thirty minutes. These guys were ran by Experian. I wonde…

Note that the free annual credit report is a real thing, government mandated, but of course the agencies don't advertise it. Instead, they advertise stuff that sounds like it, but is a ripoff.

Visit annualcreditreport.com for the real thing. They might still try to upsell you, but if you can resist that, it's legitimate.

Re: The Worst SaaS Cancellation Policy on the Internet

#38
post #5

I was scammed into adding on the website builder to my package. I was sitting at work and I received a call. I took it and a sales guy started trying to sell me on this. I explicitly asked him whether I would see any recurring charges if I said yes to this trial and then took no further action, and he assured me that was the case. I really just wanted him to shut up so I could go back to work. Imagine my surprise 4-6…

You were "scammed?" What? That story literally makes no sense. How did the salesman get hold of your personal information and payment information to sign you up to this service? Also how did you think a trial would incur no recurring charges after the trial expired? Particularly if you left it for 4-6 months? How long did you think the trial was? Sorry but that post could not be more nonsensical if it tried. And the…

It's perfectly sensible for a trial to simply expire and stop rather than starting to charge you without any further intervention. Plenty of trials work that way.

If the salesman told him that's how it worked, and it wasn't how it worked, I think that qualifies as a "scam".

Re: The Worst SaaS Cancellation Policy on the Internet

#39
post #5

I was scammed into adding on the website builder to my package. I was sitting at work and I received a call. I took it and a sales guy started trying to sell me on this. I explicitly asked him whether I would see any recurring charges if I said yes to this trial and then took no further action, and he assured me that was the case. I really just wanted him to shut up so I could go back to work. Imagine my surprise 4-6…

You were "scammed?" What? That story literally makes no sense. How did the salesman get hold of your personal information and payment information to sign you up to this service? Also how did you think a trial would incur no recurring charges after the trial expired? Particularly if you left it for 4-6 months? How long did you think the trial was? Sorry but that post could not be more nonsensical if it tried. And the…

Sounds like he expected it to end.

Re: The Worst SaaS Cancellation Policy on the Internet

#40
post #33

Earlier quoted context omitted.

What exactly do you need?

Cheap linux hosting for my php and wordpress projects.

Hell, Hostgator can service that need pretty well. Digital Ocean would be cheaper, but you gotta know how to set things up yourself.
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