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Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

hizook.com

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Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#51

Post by lsc »

olefoo wrote: post #25

Two points: 1. This is not a problem with Google's Customer Service, it is a problem with their vendor relations. When Google publishes ads on your site, you are selling that space to them. Google is your customer and isn't obligated to tell you a damn thing except that they don't want to buy from you anymore. 2. There is a market opportunity here for an ad network that is willing to find good sites dropped from Goog…

Speaking as an advertiser, I would love nothing more than to have 10,000 economically pinched nerds see a banner ad for my service, as I target the price sensitive consumer.

My strategy with advertising is more to say "hey, look at me, I exist" Once you know I exist, the price differences between my competitors and I give you enough reason to research me a bit more, and perhaps give me a try. So personally, I care more about cost per impression than cost per click.

Heh. this is the second time I've suggested 'project wonderful' - but as an advertiser it meets my needs exactly, except that it seems to be more popular with the webcomic set than the 'nerd news' set.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#52

Post by lsc »

bk wrote: post #37
patio11 wrote: post #29

Earlier quoted context omitted.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

Here's my thinking: 1. Google knows how to scale computers, and perhaps engineering teams, but not people in general. 2. "You make a hundred times what my bank does off me" - Exactly, and hiring pesky call center employees, who would have to be good on top of it, would ruin Google's profit/stock price. We're all desperate, depending on practically the only ad game in town, so we bark but have no bite. A higher-end (a…

there are other ad networks. uh, look at my other comments.

Personally, I think you are right that 'cost per click' and 'cost per impression' are both easy to game. The auction model, I think, might mean the beginning of a better way. Essentially, advertisers bid on what they are willing to pay per day. (now, personally, I think project wonderful's implementation is slightly flawed, but it is moving in the correct direction.)

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#53

Post by ars »

onreact-com wrote: post #39

This is a well known issue with the so called Digg effect. I warned people years ago not to aim for Digg traffic because Adsense tracks page impressions and click throughs and Digg users behave like robots, flooding a site with requests and bouncing off right away. [edit:] Reddit is even worse, higher bouncer rate (95%+), and even lower engagement than Digg.

When you find an article on a site via digg you are supposed to check out the rest of the site?

That literally did not occur to me till I read your sentence.

I've certainly never done so, I've never even thought to do so. I've sometimes clicked a link inside the story text, but not often.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#54

Post by [deleted] »

MattCutts wrote: post #42
patio11 wrote: post #29

Earlier quoted context omitted.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

There is a support channel for appeals, and it sounds like hizook.com submitted an appeal via that channel earlier this week. My guess is that the Google team is already looking into it; I just wanted to let people know that I'd ask the relevant team from my side as well. Given the hundreds of millions of users, tens of millions of webmasters, and many advertisers and publishers that Google interacts with, it would b…

[deleted]

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#55

Post by trezor »

MattCutts wrote: post #42
patio11 wrote: post #29

Earlier quoted context omitted.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

There is a support channel for appeals, and it sounds like hizook.com submitted an appeal via that channel earlier this week. My guess is that the Google team is already looking into it; I just wanted to let people know that I'd ask the relevant team from my side as well. Given the hundreds of millions of users, tens of millions of webmasters, and many advertisers and publishers that Google interacts with, it would b…

Given the hundreds of millions of users, tens of millions of webmasters, and many advertisers and publishers that Google interacts with, it would be difficult to have one-on-one conversations with all of them even if everyone at Google did nothing but try to provide that support.

Not saying it is easy or free to get there, but the same arguments can mostly be said for Microsoft and they seem to be doing pretty OK.

I've had excellent support from them, 24/7, on the phone, including weekends, where I've been assigned one person and one person only to fix some critical issues which had to be dealt with before monday 7am.

I have nothing but praise for the Microsoft support team. However just trying to find non-automated support for my google-services seems impossible.

I do realize Microsoft and google has different business models and don't mean to come off hostile, but Google upping their customer-service standards a little bit wouldn't hurt.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#56

Post by onreact-com »

ars wrote: post #53
onreact-com wrote: post #39

This is a well known issue with the so called Digg effect. I warned people years ago not to aim for Digg traffic because Adsense tracks page impressions and click throughs and Digg users behave like robots, flooding a site with requests and bouncing off right away. [edit:] Reddit is even worse, higher bouncer rate (95%+), and even lower engagement than Digg.

When you find an article on a site via digg you are supposed to check out the rest of the site? That literally did not occur to me till I read your sentence. I've certainly never done so, I've never even thought to do so. I've sometimes clicked a link inside the story text, but not often.

Digg is only for posting ugly comments and offending others so that's why you actually don't have to click or even read something on Digg. ;-)

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#57

Post by onreact-com »

MattCutts wrote: post #42
patio11 wrote: post #29

Earlier quoted context omitted.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

There is a support channel for appeals, and it sounds like hizook.com submitted an appeal via that channel earlier this week. My guess is that the Google team is already looking into it; I just wanted to let people know that I'd ask the relevant team from my side as well. Given the hundreds of millions of users, tens of millions of webmasters, and many advertisers and publishers that Google interacts with, it would b…

Google makes billions even in a slow economy so it should be able to afford customer service for at least its paying customers.

There are tens of millions of Indians out there eager for such a job. This is a better opportunity for them than "outsourcing SEO services" where they mess up the Google index by low quality and high quantity "link building".

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#58

Post by jasonkester »

jemka wrote: post #38
jasonkester wrote: post #33

Earlier quoted context omitted.

Well said. Further to the above, Google had a very good reason to drop this particular site: Over the span of a week, their impression count shot through the roof with the sort of traffic that never clicks ads. So all Google sees is a whole ton of 0.0000001% clickthru impressions coming from a former backwater site. If my ads were serving there, I'd certainly want them pulled. Granted, Google is terrible when it come…

So "technically" allowing a number of days to go by without response, not providing a method to escalate an issue, or not providing a method for users to get any straight forward answers about a particular situation that Google initiated is, as you said, correct?

Hmm... You seem to have ignored the first half of the sentence your responded to. The part that says "Google is really bad at customer service".

So no, to repeat: It was poorly communicated, but it's good for business, both for them and for their advertisers.

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#59

Post by dca »

fnid wrote: post #3

It's because visitors from those sites are worthless. They may click on the ads, but they aren't going to buy anything and even if they do, the conversion rate is so low that the advertisers get mad at Google.

It would be nice to see some data to back up this claim. Is there some study or some data from store owners available anywhere that could confirm this?

Re: Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

#60

Post by paul9290 »

MattCutts wrote: post #42
patio11 wrote: post #29

Earlier quoted context omitted.

As happy as I am that you're Google's unofficial ombudsman, Matt, you're a big billion dollar company who many of us are intensely reliant on for our businesses. There needs to be a support channel other than "make a PR issue for Google and Matt Cutts will swoop by to save the day". I had a big issue with AdWords earlier this month. Google made it all but impossible for me to reach anyone about it. Earlier this year,…

There is a support channel for appeals, and it sounds like hizook.com submitted an appeal via that channel earlier this week. My guess is that the Google team is already looking into it; I just wanted to let people know that I'd ask the relevant team from my side as well. Given the hundreds of millions of users, tens of millions of webmasters, and many advertisers and publishers that Google interacts with, it would b…

How about using Twitter like Comcast does? They have about 10 reps on Twitter monitoring & resolving 1Ks of customer care issues each day.

Can Google not follow in it's path? Not everyone's blog post is going to get this much attention or attention similar posts have received.

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